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  1. Architects of SG's Digital Future
  2. Regulations and Licensing Listing
  3. Competition Management
  4. Enforcement Decisions
  5. Contraventions of Licence Conditions, Codes of Practice, Directions, and Quality of Service Standards
  6. Contraventions of Codes of Practice

Contraventions of Codes of Practice

Discover enforcement decisions that highlight the importance of following IMDA regulations to ensure a high-quality and well-regulated telecommunication sector in Singapore.

2023 | 2021 | 2020 | 2019 | 2017 | 2016 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006 | 2005 | 2004 | 2003 | 2002 | 2001

2023

May 2023
Title Date Closed
ViewQwest Pte Ltd’s (“ViewQwest”) Contravention of the Code of Practice for Competition in the Provision of Telecommunication and Media Services 2022 (“TMCC”) (159.87KB) 12 May 2023

2021

December 2021
Title Date Closed
Service Difficulty – M1’s Service Disruption on 21 December 2020 (317.02KB) 20 October 2021

2020

November 2020
Title Date Closed
Zero Mobile Pte Ltd’s (“Zero Mobile”) Contravention of the 
Code of Practice for Competition in the Provision of 
Telecommunication Services (“TCC”)		 30 November 2020
September 2020
Title Date Closed
Service Difficulty – M1's Service Difficulty on 12 May 2020 (90.08KB) 17 June 2020
Service Difficulty – StarHub's Service Difficulty on 15 April 2020 (93.91KB) 8 June 2020
July 2020
Title Date Closed
Service Difficulty – Singtel’s Service Disruption on 8 August 2019 (93.98KB) 3 April 2020
June 2020
Title Date Closed
Service Difficulty – StarHub’s Service Disruption on 17 September 2019 (91.37KB) 27 May 2020

2019

December 2019
Title Date Closed
Service Difficulty – Singtel Mobile’s Service Disruption on 18 October 2018 (359.92KB)
 5 November 2019
Service Difficulty – StarHub Mobile’s Service Disruption on 10 February 2018 (249.63KB)
 11 July 2019
November 2019
Title Date Closed
Singtel Mobile Singapore Pte Ltd’s (“Singtel”) Contravention of the Premium Rate Services Code (“PRS Code”) (440.38KB) 
 29 August 2019
Macro Kiosk Pte Ltd’s (“Macro Kiosk”) Contravention of the Premium Rate Services Code (“PRS Code”) (432.27KB) 
 29 August 2019
King Mobile Pte Ltd’s (“King Mobile”) Contravention of the Premium Rate Services Code (“PRS Code”) (436.58KB) 
 29 August 2019
Docomo Digital Singapore Pte Ltd’s (“Docomo Digital”) Contravention of the Premium Rate Services Code (“PRS Code”) (444.82KB) 
 29 August 2019
October 2019
Title Date Closed
Service Difficulty – SingNet’s Service Disruption on 4 July 2018 (356.34KB)
 21 August 2019
August 2019
Title Date Closed
Service Difficulty – Singtel’s Service Disruption on 19 March 2018 (320.73KB) 19 June 2019
March 2019
Title Date Closed
Service Difficulty – StarHub Online and StarHub Mobile’s Service Disruption on 23 March 2018 (267.77KB) 10 January 2019

2017

October 2017
Title Date Closed
Service Difficulty – NLT’s Service Disruption on 13 December 2016 (267.94KB) 29 September 2017
Service Difficulty – SingNet’s Service Disruption on 3 December 2016 (101.15KB) 18 August 2017
April 2017
Title Date Closed
Singapore Telecommunications Limited's ("Singtel") Contravention of Section 4.4.1 of the Telecom Competition Code 2012 ("TCC") (408.64KB) 18 April 2017
Service Difficulty – Singtel’s Service Disruption on 17 November 2015 (193.26KB) 20 December 2016
Service Difficulty – Singtel’s Service Disruptions in 2014 and 2015 due to SDH equipment faults (190.12KB) 29 September 2016
January 2017
Title Date Closed
Service Difficulty Incident - SingTel's Fixed Line Service Disruption (268.32KB) 13 September 2016

2016

November 2016
Title Date Closed
Singtel Mobile Singapore Pte Ltd’s (“Singtel”) Contravention of Section 3.2.2, and Section 3.3.2 read with Section 3.3 of the Telecom Competition Code 2012 (“TCC”) (357.09KB) 7 November 2016

 

2014

December 2014
Title Date Closed
Service Difficulty - M1’s Mobile Service Disruption on 4 February 2014 (113.84KB) 15 December 2014
Service Difficulty - M1’s Mobile Service Disruption on 16 October 2013 (114.28KB) 15 December 2014 
September 2014
Title Date Closed
InternetQ's Contravention of the Premium Rate Services Code (195.82KB) 12 August 2014
April 2014
Title Date Closed
Service Difficulty - Fire Incident at Bukit Panjang Exchange on 9 October 2013 (114.36KB) 29 April 2014

2013

October 2013
Title Date Closed
Service Difficulty - M1's Mobile Service Disruption (119.61KB) 25 September 2013
Reporting of Service Difficulty - M1's Mobile Service Disruption (109.49KB) 13 September 2013
July 2013
Title Date Closed
Service Difficulty Incident - SingTel's Fixed Line Service Disruption (112.43KB) 26 June 2013
Service Difficulty Incident - SingTel's Fixed Line Service Disruption (116.12KB) 31 January 2013
June 2013
Title Date Closed
Bmobil Pte Ltd's Contravention of the Premium Rate Services Code (161.24KB) 23 May 2013
May 2013
Title Date Closed
TMG Singapore Pte Ltd's Contravention of Premium Rate Services Code (118.37KB) 19 March 2013

2012

September 2012
Title Date Closed
Service Difficulty - SingTel's Fixed Line Service Disruption (109.56KB) 23 August 2012
June 2012
Title Date Closed
Service Difficulty - M1's Mobile Service Disruption (112.26KB) 10 November 2011
May 2012
Title Date Closed
Service Difficulty - SingTel Mobile's 3G Service Incident (113.90KB) 23 May 2012
Service Difficulty - StarHub Mobile's 2G and 3G Service Incident (112.11KB) 22 March 2012
Macro Kiosk's Contravention of the Premium Rate Services Code (80.16KB) 21 March 2012
March 2012
Title Date Closed
Mfusion's Contraventions of the Premium Rate Services Code (108.35KB) 8 February 2012

2011

November 2011
Title Date Closed
TMG's Contraventions of the Premium Rate Services Code (89.66KB) 6 October 2011
September 2011
Title Date Closed
Ericsson's Contraventions of the Premium Rate Services Code (12.79KB) 22 July 2011
August 2011
Title Date Closed
Sam Media's Contraventions of the Premium Rate Services Code (153.91KB) 1 August 2011
Teracomm's Contraventions of the Premium Rate Services Code (61.14KB) 29 July 2011
June 2011
Title Date Closed
SingTel's Failure to Comply with Sections 4.4.1 and 4.6(a) of the Telecom Competition Code (145.31KB) 11 July 2011
Rach's Contraventions of the Premium Rate Services Code (89.87KB) 13 May 2011
February 2011
Title Date Closed
Mfusion's Contraventions of the Premium Rate Services Code (152.92KB) 13 January 2011

2010

December 2010
Title Date Closed
SingTel's Contraventions of the Telecom Competition Code (147.48KB) 21 December 2010
July 2010
Title Date Closed
Sybase's Breach of the Premium Rate Services Code (22.50KB) 26 July 2010
ZingMobile's Breaches of the Premium Rate Services Code (23.33KB) 26 July 2010
Txt Mobi's Failure to Ensure Advertisement Complies with the Premium Rate Services Code (151.94KB) 7 July 2010
June 2010
Title Date Closed
Ericsson's Breaches of the Premium Rate Services Code (85.29KB) 18 June 2010

2009

December 2009
Title Date Closed
I-Pop's Multiple Breaches of the Premium Rate Services Code (158.60KB) 21 December 2009
November 2009
Title Date Closed
Ericsson's Multiple Breaches of the Premium Rate Services Code (175.19KB) 11 November 2009
July 2009
Title Date Closed
Sybase 365's Multiple Breaches of the Premium Rate Services Code (30.80KB) 27 July 2009
May 2009
Title Date Closed
Yuuzoo's Failure to Ensure Internet Advertisements Comply with the Premium Rate Services Code (21.86KB) 5 May 2009

2008

December 2008
Title Date Closed
Code Wireless's Charging for Unsolicited Services (24.30KB) 10 December 2008
November 2008
Title Date Closed
Mfusion's Charging for Unsolicited Services (22.45KB) 28 November 2008
Sybase's 365's Failure to Ensure Television Advertisement Complies with the Premium Rate Services Code (21.17KB) 4 November 2008
September 2008
Title Date Closed
Ericsson's Failure to Ensure Subscription Service Complies with the Premium Rate Services Code (23.20KB) 5 September 2008
SingTel's Failure to Seek IDA's Approval for Tariff (77.53KB) 4 September 2008
August 2008
Title Date Closed
Sybase 365's Charging for Unsolicited Services (24.34KB) 8 August 2008
June 2008
Title Date Closed
Orange Gum's Charging for Unsolicited Services (20.61KB) 26 June 2008
Funmobile's Charging for Unsolicited Services (20.52KB) 26 June 2008
April 2008
Title Date Closed
Sybase's Failure to Ensure its SMS Advertisement Messages Comply with the Premium Rate Services Code (141.82KB) 14 April 2008
SingTel Mobile's Failure to Comply with Section 2.5 of the Premium Rate Services Code (20.67KB) 8 April 2008
Funmobile's Failure to Configure its Mobile Ringtone Download Service to Comply with the Premium Rate Services Code (75.88KB) 4 April 2008
January 2008
Title Date Closed
Efusion's Charging for Incorrect Subscription Keywords (78.79KB) 14 January 2008

2007

May 2007
Title Date Closed
Code Wireless Charging for Unsolicited Error Messages (22.86KB) 28 May 2007
March 2007
Title Date Closed
M1 Failure to Publish Full Terms of Fair Use Policy for Broadband Service in its Advertisements (23.45KB) 12 March 2007

2006

November 2006
Title Date Closed
Golden Bytes' Failure to Disclose Terms and Conditions of "Go Mango" Puzzle Game and Charging for Unsolicited Service (57.59KB) 9 November 2006
October 2006
Title Date Closed
FunMobile's Charging for Unsolicited SMS Chat Service (14.66KB) 3 October 2006
September 2006
Title Date Closed
Powercom's Failure to Disclose Terms and Conditions of SMS Chat Service and Charging for Unsolicited Services (22.73KB) 20 September 2006
Mobile365's Failure to Disclose Prices, Terms and Conditions of SMS Football Quiz (70.24KB) 18 September 2006
July 2006
Title Date Closed
Efusion's Failure to Disclose Terms and Conditions of Music Download Content Service (70.63KB) 17 July 2006
June 2006
Title Date Closed
True Mobile's Failure to Disclose Terms and Conditions of SMS Soccer Information Service and for Charging for Unsolicited Service (77.76KB) 1 June 2006
Service Difficulty - StarHub's Digital Voice Home Service (70.25KB) 1 June 2006
April 2006
Title Date Closed
mTouche's Unauthorised Use of End User Service Information and Charges for Unsolicited Chinese New Year SMS Greetings (76.74KB) 12 April 2006

2005

November 2005
Title Date Closed
Change in Ownership Interest of Flag Telecom Singapore Pte Limited (77.06KB) 14 November 2005
January 2005
Title Date Closed
Globe Telecom's Tenfold Increase in Prepaid Card Calling Rates (76.75KB) 28 January 2005
VOLE's Advertisement - "Unlimited IDD - 007" (9.94KB) 19 January 2005
Prophecy Media's Charges for Unsolicited SMS Messages (8.22KB) 14 January 2005

2004

November 2004
Title Date Closed
StarHub Mobile's Advertisement - "Introducing New Powervalue Plans with the Most Outgoing Calls" (9.37KB) 10 November 2004
October 2004
Title Date Closed
SingNet's Advertisement - "Be Invincible - Get Maximum Speeed Without Sharing" (11.22KB) 19 October 2004
September 2004
Title Date Closed
SCV's Advertisement - "Only Maxonline Lets You Stay Connected With Unlimited Broadband Access That's Ideal For Home Networking"; "Only Maxonline Lets You Stay Connected With An Unlimited Broadband Experience That's Easy To Enjoy" (11.98KB) 14 September 2004
Mtouche's Charges for Unsolicited SMS Messages (10.11KB) 7 September 2004
August 2004
Title Date Closed
StarHub Cable Vision's (SCV) MaxOnline Diagram - Shared vs. Dedicated Access (12.99KB) 26 August 2004
SCV's Advertisement - "The truth is here - It's not about having dedicated access. It's about who can give you the highest download speed to do more" (10.25KB) 25 August 2004
M1's Advertisement - "Most Free Talktime on Free Incoming Calls Plan" (8.25KB) 23 August 2004
StarHub's Advertisement - "Per Second Billing On StarHub Mobile. You Can Make More Calls" (7.91KB) 13 August 2004
July 2004
Title Date Closed
M1's Advertisement - "Enjoy the Lowest Rate of 40 Cents to Philippines All Day" (7.97KB) 23 July 2004
SingTel's Advertisement "At 12.6 cents, Everybody Can Afford to Go Wireless"  (18.28KB) 20 July 2004
StarHub's Failure to Report Call Failures arising from SingTel's Unilateral Implementation of a Technical Solution for Routing Calls between SingTel's and StarHub's Networks (8.45KB) 1 July 2004
SingTel's Failure to Report Call Failures arising from SingTel's Unilateral Implementation of a Technical Solution for Routing Calls between SingTel's and StarHub's Networks (8.50KB) 1 July 2004
StarHub's Actions relating to SingTel's Unilateral Implementation of a Technical Solution for Routing Calls between SingTel's and StarHub's Networks (7.95KB) 1 July 2004
SingTel's Unilateral Implementation of a Technical Solution for Routing Calls between SingTel's and StarHub's Networks (8.27KB) 1 July 2004
June 2004
Title Date Closed
SingNet Advertisement - "The New SingNet 1500kbps Unlimited Plan - A High Speed Dedicated Lane Just For You" (12.12KB) 17 June 2004
April 2004
Title Date Closed
Dispute over Point of Interconnection Co-location Agreement (19.08KB) 30 April 2004
March 2004
Title Date Closed
Globe Telecom's Advertisement "Best IDD & Voice Quality  in Singapore" on 12 November 2003 (71.84KB) 30 March 2004
January 2004
Title Date Closed
SingNet's Disclosure of End User Service Information ("EUSI") (68.23KB) 7 January 2004

2003

December 2003
Title Date Closed
SingTel's ISDN2 Offer to StarHub (101.10KB) 12 December 2003
November 2003
Title Date Closed
SingTel Mobile's hiCard Brochure - "The mobile phone pre-paid card that lets you pay 14cent from the first minute" ("brochure") (68.50KB) 4 November 2003
August 2003
Title Date Closed
SingTel's EXPAN MyNetwork Services (79.02KB) 18 August 2003
July 2003
Title Date Closed
StarHub Mobile's Blackberry Advertisement in Business Times ("Advertisement") (80.78KB) 24 July 2003
June 2003
Title Date Closed
SingTel's 1900 Premium Rate Services (63.94KB) 13 June 2003
Premium Plans Comparison On SingTel Mobile's Website (71.85KB) 04 June 2003
Interconnect Capacity Augmentation (56.29KB) 02 June 2003
May 2003
Title Date Closed
Singapore Telecom Mobile Pte Ltd's advertisement "From North to South, East to West, SingTel Mobile Covers You Best" on 18 November 2002 in the Straits Times (the "Advertisement") (84.29KB) 06 May 2003
March 2003
Title Date Closed
SingTel's Advertisement "129,000 Internet Savvy Singaporean Can't Be Wrong (67.52KB) 19 March 2003
SingTel's Pricing for its Wholesale B-Access (L2TP) Service Scheme (66.10KB) 10 March 2003
February 2003
Title Date Closed
Lowest Rate All Day All Night Advertisements by M1 (73.21KB) 13 Feb 2003
January 2003
Title Date Closed
You're on a Better Network Advertisements by M1 (77.97KB) 31 Jan 2003
Singapore Telecom Mobile Pte Ltd's Advertisements "From North to South, East to West, SingTel Mobile Covers You Best" on 16 and 21 October 2002 in Straits Times ("Advertisements") (75.38KB) 24 Jan 2003
Advertisement Flyers for Globe Roaming Card (94.27KB) 23 Jan 2003

2002

October 2002
Title Date Closed
SingTel's Transit of M1's Calls to StarHub's Ported-in Fixed Line Customers (10.15KB) 16 Oct 2002
SingTel's Pricing Practices for IDD LLC and ISDN Services (6.35KB) 10 Oct 2002
September 2002
Title Date Closed
SingTel's Direct Mail on V019 Rates to Malaysia, "Are You Really Paying Lowest Rates for Calls to Malaysia?" (70.34KB) 27 September 2002
SingTel's failure to tariff pursuant to Section 3.3.4 of the Telecom Competition Code ("Code") (62.31KB) 25 September 2002
August 2002
Title Date Closed
SingTel's Comments on StarHub Mobile's Free IDD 018 Calls to Malaysia in the Straits Times on 8 February 2002 (69.78KB) 27 August 2002
StarHub Mobile "Hear it for Yourself" Challenge (65.04KB) 13 August 2002
Non-provision of Local Leased Circuit Services to StarHub (66.33KB) 2 Aug 2002
June 2002
Title Date Closed
SingTel's Directory Enquiry Service 100 (72.51KB) 11 June 2002
May 2002
Title Date Closed
Only $38 for Unlimited, Dedicated Broadband Access Advertisement by SingNet (71.65KB) 6 May 2002
April 2002
Title Date Closed
Phoenix Communications Pte Ltd's Terms and Conditions (71.09KB) 8 Apr 2002
March 2002
Title Date Closed
Dispute on Request for Introduction of New Call Type 'SingNet Enquiry 1610' (11.52KB) 15 Mar 2002
'Only 9 cents a Minute to Malaysia' Advertisement by M1 (80.15KB) 04 Mar 2002
M1's Advertisement 'M1 Promotion for Value Call 021 to Malaysia' (76.17KB) 04 Mar 2002
January 2002
Title Date Closed
Value Call 021 Promotion by M1 (5.74KB) 03 Jan 2002
SingTel's Domestic Wholesale International Voice Services to Macquarie (7.81KB) 03 Jan 2002

2001

December 2001
Title Date Closed
'Don't tie buyers of cell phones to contracts' by Virgin Mobile (7.80KB) 27 Dec 2001
November 2001
'Discover today why SingNet Broadband is the better choice' Advertisement by SingNet (9.78KB) 05 Nov 2001
October 2001
Dispute over Costs of Radio Provisioning in the Marina MRT Line (MRL) (54.55KB) 23 Oct 2001
September 2001
'Clearly Better' Advertisements by StarHub (6.52KB) 13 Sep 2001
Withdrawal of E1 Links for Backhaul Services by SingTel (6.09KB) 10 Sep 2001
'Why wait 4 years to save on monthly mobile subscription?' Advertisement by StarHub Mobile (9.10KB) 10 Sep 2001
August 2001
Connection Services at Changi and Tuas Cable Landing Stations (12.94KB) 28 Aug 2001
June 2001
SBOs' Advertisements Pasted at SingTel's Payphone Booths (6.38KB) 21 Jun 2001
April 2001
Dispute over Use of Telecommunication Plant at Woodlands Causeway (51.69KB) 23 April 2001
February 2001
StarHub Mobile's Early Termination Charge (5.62KB) 27 Feb 2001
January 2001
M1's 'Interception' of Mobile-Originated Calls Intended for SingTel's and StarHub's IDD Services (7.63KB) 15 Jan 2001

LAST UPDATED: 11 JUN 2024

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