Compliance to IMDA Standards

IMDA’s regulations govern the use of telecommunication equipment by setting minimum technical requirements that must be met. IMDA also monitors and enforces Quality of Service (QoS) standards to regulate the performance of key services provided by operators, ranging from basic telecom to mobile and Internet access services.

IMDA’s regulations require compliance with Technical Specifications published by IMDA, which prescribe the minimum technical requirements to be fulfilled by telecommunication equipment intended for sale and use in Singapore.

IMDA also publishes Reference Specifications & Documents which describe the network and network-to-network interface (NNI) standards adopted or yet to be adopted by operators in Singapore. Consistent with the policy of technological neutrality, these NNI standards are for general information of or reference by operators, equipment suppliers, and the public.

The Telecommunication Standards Advisory Committee ("TSAC") is formally established to provide IMDA with the above telecommunications standards-setting recommendations.

• Line Terminal Equipment Standards
• Radio-communication Equipment Standards
• Reference Standards
• IMDA Technical / Reference Specifications and Documents for Public Comments

IMDA regulates the performance of key services offered by operators by setting Quality of Service (QoS) and requiring the operators to submit periodic reports of their service quality.

Operators who fail to comply with the telecommunications and postal QoS standards would have to pay a financial penalty of up to a maximum of S$50,000 for each instance of non-compliance.

IMDA will consider all relevant factors such as (i) the extent of impact of the non-compliance; (ii) the cause of the non-compliance, (iii) the efforts taken by the service providers to meet the QoS standards; and/or (iv) any challenges faced by the service providers in meeting the QoS standards. Higher penalties may be imposed for (i) serious failures; and/or (ii) continuing or repeated breaches.

IMDA regularly reviews the QoS requirements to take into account industry and technology changes, as well as changes in consumer demand, to ensure that the requirements remain relevant.

IMDA monitors the quality of infocomm services provided by service providers, such as basic telecoms, mobile, Internet access, and fibre connection services. To find out how service providers are performing, we provide updated Quality of Service (QoS) reports here.

Note: IMDA has ceased the publication of QoS reports of paging and trunked radio services with effect from 1 January 2005; Internet access services with effect from 1 September 2005; and 2G services with effect from 2012.

• 3G Services
• 4G Services
• Broadband Access Services
• Basic Telecommunication Services
• Mobile Broadband Services
• Fibre Connection Services
• Postal Services

From 15 January 2015, IMDA will no longer provide security product certifications under the IMDA Security Product Assurance (SPA) programme.

If you are interested in attaining Common Criteria (CC) certification for your product, please approach any one of the CC Certification Bodies listed in this portal.