Be aware of scammers impersonating as IMDA officers and report any suspicious calls to the police. Please note that IMDA officers will never call you nor request for your personal information. For scam-related advice, please call the ScamShield Helpline at 1799 or go to www.ScamShield.gov.sg.

By providing research and statistical data related to postal services in Singapore, IMDA offers valuable insights into the performance and trends of the postal industry, supporting evidence-based decision-making and driving progress in Singapore's digital landscape.

Postal Statistics

Past Postal Statistics and Quality of Service

Year

Quality of Service

Year

2024

Quality of Service

Quality of Service Reports for 2024 (Jan - Dec)

Year

2023

Quality of Service

Quality of Service Reports for 2023 (Jan - Dec)

Year

2022*

Quality of Service

Quality of Service Reports for 2022 (Jan - Dec)

*The Quality of Service standard for outgoing basic letters despatched remained suspended in 2022 due to disruptions in flight schedules due to the COVID-19 pandemic.

Year

2021*

Quality of Service

Quality of Service Reports for 2021 (Jan - Dec)

*The Quality of Service standard for outgoing basic letters despatched remained suspended in 2021 due to disruptions in flight schedules due to the COVID-19 pandemic.

Year

2020*

Quality of Service

Quality of Service Reports for 2020 (Jan - Dec)

*IMDA suspended the Quality of Service standards for postal services from March to September 2020 due to the COVID-19 pandemic. All Quality of Service standards were reinstated from October 2020 except for outgoing basic letters despatched.

Year

2019

Quality of Service

Quality of Service Reports for 2019 (Oct - Dec)

Year

Quality of Service

Quality of Service Reports for 2019 (Jul - Sep)

Year

Quality of Service

Quality of Service Reports for 2019 (Apr - Jun)

Year

Quality of Service

Quality of Service Reports for 2019 (Jan - Mar)

Year

2018

Quality of Service

Quality of Service Reports for 2018 (Oct - Dec)

Year

Quality of Service

Quality of Service Reports for 2018 (Jul - Sep)

Year

Quality of Service

Quality of Service Reports for 2018 (Apr - Jun)

Year

Quality of Service

Quality of Service Reports for 2018 (Jan - Mar)

Year

2017

Quality of Service

Quality of Service Reports for 2017 (Oct - Dec)

Year

Quality of Service

Quality of Service Reports for 2017 (Jul - Sep)

Year

Quality of Service

Quality of Service Reports for 2017 (Apr - Jun)

Year

Quality of Service

Quality of Service Reports for 2017 (Jan - Mar)

Year

2016

Quality of Service

Quality of Service Reports for 2016 (Oct - Dec)

Year

Quality of Service

Quality of Service Reports for 2016 (Jul - Sep)

Year

Quality of Service

Quality of Service Reports for 2016 (Apr - Jun)

Year

Quality of Service

Quality of Service Reports for 2016 (Jan - Mar)

Year

2015

Quality of Service

Quality of Service Reports for 2015 (Oct - Dec)

Year

Quality of Service

Quality of Service Reports for 2015 (Jul - Sep)

Year

Quality of Service

Quality of Service Reports for 2015 (Apr - Jun)

Year

Quality of Service

Quality of Service Reports for 2015 (Jan - Mar)

Year

2014

Quality of Service

Quality of Service Reports for 2014 (Oct - Dec)

Year

Quality of Service

Quality of Service Reports for 2014 (Jul - Sep)

Year

Quality of Service

Quality of Service Reports for 2014 (Apr - Jun)

Year

Quality of Service

Quality of Service Reports for 2014 (Jan - Mar)

Year

2013

Quality of Service

Quality of Service Reports for 2013 (Oct - Dec)

Year

Quality of Service

Quality of Service Reports for 2013 (Jul - Sep)

Year

Quality of Service

Quality of Service Reports for 2013 (Apr - Jun)

Year

Quality of Service

Quality of Service Reports for 2013 (Jan - Mar)

Year

2012

Quality of Service

Quality of Service Reports for 2012 (Oct - Dec)

Year

Quality of Service

Quality of Service Reports for 2012 (Jul - Sep)

Year

Quality of Service

Quality of Service Reports for 2012 (Apr - Jun)

Year

Quality of Service

Quality of Service Reports for 2012 (Jan - Mar)

Year

2011

Quality of Service

Quality of Service Reports for 2011 (Oct - Dec)

Year

Quality of Service

Quality of Service Reports for 2011 (Jul - Sep)

Year

Quality of Service

Quality of Service Reports for 2011 (Apr - Jun)

Year

Quality of Service

Quality of Service Reports for 2011 (Jan - Mar)

Year

2010

Quality of Service

Quality of Service Reports for 2010 (Oct - Dec)

Year

Quality of Service

Quality of Service Reports for 2010 (Jul - Sep)

Year

Quality of Service

Quality of Service Reports for 2010 (Apr - Jun)

Year

Quality of Service

Quality of Service Reports for 2010 (Jan - Mar)

Year

2009

Quality of Service

Quality of Service Reports for 2009 (Oct - Dec)

Year

Quality of Service

Quality of Service Reports for 2009 (Jul - Sep)

LAST UPDATED: 24 MAR 2025

Explore more