Global e-marketplaces, e-commerce and omni-channel engagement
Description
Enable customers to buy over the internet as well as in-store, leveraging a multi-channel approach, for seamless engagement with customers.
Key benefits of Implementing this capability
Increase customer reach and product exposure across multiple channels and geographies, thereby increasing revenue
Leverage ready and established e-marketplaces to reach customers in other global markets to increase customer base at a relatively low cost
Lower costs with offsite storage of inventory, as goods can be delivered from the warehouse
Increase sales conversion as customers can make purchases at their own convenience, not limited to store opening hours or stock availability
Provide a consistent customer experience
Technologies
Technologies that enable this capability
Application Programming Interface
Advanced Analytics
Cloud Technology
Digital Channels & Transformation
Internet of Things
Job Roles
Click on the job functions below to view the list of job roles impacted by this capability
Retail Operations (Front of House)
Brand Management
Marketing
Merchandising
E-Commerce (Omni-Channel)
Advanced Analytics
Robotics Process Automation
Immersive Media (AR / VR)
Application Programming Interface
Cloud Technology
Blockchain
Internet of Things (IoT)
Digital Channels & Transformation
Artificial Intelligence / Machine Learning
Robotics
Robotics Process Automation
DESCRIPTION
The enablement of information transfer via a set of clearly defined communication method between various software components (open-APIs).
DESCRIPTION
The adoption of distributed infrastructure technology held collaboratively to enable a decentralised exchange of trusted data.
DESCRIPTION
The ubiquitous access to shared pools of configurable system resources and higher-level services that can be rapidly provisioned with minimal management effort, often over the internet (anytime, anywhere dynamic delivery of IT Services).
DESCRIPTION
The proliferation of digital channels as the preferred form of customer interaction and engagement as well as the adoption of enterprise systems, processes and digital tools in day to day operations.
DESCRIPTION
The usage of software robots that mimic routine tasks. The solutions are generally limited to handling rule-based work, whilst requiring digitised and structured inputs.
DESCRIPTION
The enablement of organisations to gain more precise insights and to make data-driven decisions by leveraging on sophisticated tools and extensive data sets.
DESCRIPTION
The simulation of human intelligence by machines to foster the scalability of human intelligence.
DESCRIPTION
The usage of software robots that mimic routine tasks. The solutions are generally limited to handling rule-based work, whilst requiring digitised and structured inputs.
DESCRIPTION
The network of interrelated computing devices, digital machines, objectives such as vehicles or home appliances, that have embedded unique identifiers and sensors with the ability to transfer data over a network without human-to-human or human-to-computer interaction.
DESCRIPTION
The experience leveraging digital technology or images that actively engage human senses and may create an altered mental state or environment.
These job roles are impacted by the
‘Global E-marketplaces, E-commerce And Omni-channel Engagement’
capability. Click on the job functions below to view the relevant job roles.
