SINGPORE – 12 MAR 2020
The Infocomm Media Development Authority (IMDA) has suspended Zero Mobile’s licence to provide Mobile Virtual Network Operator services with immediate effect, and blacklisted the company and its Director(s). This is due to Zero Mobile’s failure to address outstanding billing disputes with ex-subscribers in spite of IMDA’s reminders, following the cessation of Zero Mobile’s service plans in December 2019.
IMDA takes the protection of consumers’ interests seriously. IMDA is investigating Zero Mobile for contraventions of consumer protection requirements under IMDA’s Telecom Competition Code, and will take enforcement action if there are any breaches. Concurrently, IMDA has worked with Zero Mobile to minimise the impact on about 230 ex-subscribers affected by its service cessation, including ensuring the porting of their numbers to existing telcos.
IMDA has also directed Zero Mobile to resolve its billing issues with ex-subscribers, and advises affected ex-subscribers to stop their recurring auto-payment arrangements, if any, with Zero Mobile. We are currently assisting 12 remaining ex-subscribers with their billing issues.
If Zero Mobile fails to comply with IMDA’s direction to resolve all billing disputes, IMDA will cancel Zero Mobile’s license on 18 March 2020.
.webp)