Postal Services Act Amended to Support Evolving Postal and E-commerce Landscape for a Digital Future

SINGAPORE – 05 APR 2021

The proposed amendments to the Postal Services Act (PSA) were passed in Parliament today.

To support the growth of e-commerce and the resultant increased use of the postal network for e-commerce items, the Ministry of Digital Development and Information (MDDI) and the Infocomm Media Development Authority (IMDA) have updated the PSA to facilitate the deployment of a nationwide network of parcel lockers to complement the existing letterbox infrastructure, amongst other amendments.

The introduction of the open-access parcel lockers¹ will benefit e-commerce users, as SMEs and businesses digitalise and e-commerce continues to grow in the near future.²

In addition, the PSA amendments will improve access to letterboxes by logistics service providers for the delivery of non-letters³, and strengthen IMDA’s regulatory oversight of the postal sector and its infrastructure, since the PSA was last amended in 2007.

Facilitating one of the world’s first nationwide open-access locker infrastructure

The PSA amendments will allow IMDA, as the appointed Postal Authority, to establish, install, operate and maintain the public parcel locker network at specified premises, such as HDB estates, public transport nodes, and community centres and clubs managed by the People’s Association. This will help address the current fragmentation of the parcel lockers, and minimise duplication of locker infrastructure.

The amendments will also provide for access to selected public spaces and facilities for the deployment of the parcel locker network, and provide IMDA with enforcement powers to ensure the safe use and operation of the network, amongst others.

Strengthening regulatory oversight and improving letterbox infrastructure

The PSA amendments will allow other postal licensees, delivery service providers and online merchants to deliver small packets and other non-letters into letterboxes through the public postal licensee (i.e. SingPost), at regulated terms and conditions.

This will further facilitate competition in last-mile delivery services. IMDA will also require building owners to maintain or provide letterboxes after they take over a property from building developers. This will ensure that letter delivery is not disrupted by making clear the parties responsible for providing and maintaining letterboxes.

Please refer to Annex A for quotes by e-commerce marketplaces and logistics service providers.

Resources:

• Annex A: Related quotes (1.02MB)