Be aware of scammers impersonating as IMDA officers and report any suspicious calls to the police. Please note that IMDA officers will never call you nor request for your personal information. For scam-related advice, please call the Anti-Scam helpline at 1800-722-6688 or go to www.scamalert.sg.

RIO Agreements with Services-Based Operators (SBOs)

SBOs in Singapore must comply with IMDA’s regulations by entering into Reference Interconnection Offer (RIO) agreements with other SBOs.

1. Singapore Telecommunications Ltd & Circle InfoCom (S) Pte Ltd

RIO Agreement Date of Submission
SingTel Circle Main Body (213.18KB) 15 February 2001
Schedule 1 - Physical and Virtual Interconnection
Schedule 1B - Virtual Interconnection for SBOs
Schedule 2 - Origination, Termination and Transit (O/T/T)
Schedule 2A - Call Origination Service
Schedule 2B - Call Termination Service
Schedule 2C - Call Transit Service
Schedule 9 - Charges
Schedule 10 - Billing
Schedule 11 - Dispute Resolution
Schedule 12 - Dictionary

2. Singapore Telecommunications Ltd & Macquarie Corporate Telecommunications

RIO Agreement Date of Submission
SingTel Macquarie Main Body (212.47KB)
23 February 2001
Schedule 1 - Physical and Virtual Interconnection
Schedule 1B - Virtual Interconnection for SBOs
Schedule 2 - Origination, Termination and Transit (O/T/T)
Schedule 2A - Call Origination Service
Schedule 2B - Call Termination Service
Schedule 2C - Call Transit Service
Schedule 9 - Charges
Schedule 10 - Billing
Schedule 11 - Dispute Resolution
Schedule 12 - Dictionary

3. Singapore Telecommunications Ltd & GlobalCom Information Services Pte Ltd

RIO Agreement Date of Submission
SingTel GlobalCom Main Body (185.98KB)
1 February 2002
Schedule 1 - Physical and Virtual Interconnection
Schedule 1B - Virtual Interconnection for SBOs
Schedule 2 - Origination, Termination and Transit (O/T/T)
Schedule 2A - Call Origination Service
Schedule 2B - Call Termination Service
Schedule 2C - Call Transit Service
Schedule 9 - Charges
Schedule 10 - Billing
Schedule 11 - Dispute Resolution
Schedule 12 - Dictionary

4. Singapore Telecomunications Ltd & Phoenix Communications Pte Ltd

RIO Agreement Date of Submission
SingTel Phoenix Main Body (185.77KB)
1 March 2002
Schedule 1 - Physical and Virtual Interconnection
Schedule 1B - Virtual Interconnection for SBOs
Schedule 2 - Origination, Termination and Transit (O/T/T)
Schedule 2A - Call Origination Service
Schedule 2B - Call Termination Service
Schedule 2C - Call Transit Service
Schedule 9 - Charges
Schedule 10 - Billing
Schedule 11 - Dispute Resolution
Schedule 12 - Dictionary

5. Singapore Telecommunications Ltd & Bludot Communications Pte Ltd

RIO Agreement Date of Submission
SingTel Bludot Main Body (185.57KB)
8 March 2002
Schedule 1 - Physical and Virtual Interconnection
Schedule 1B - Virtual Interconnection for SBOs
Schedule 2 - Origination, Termination and Transit (O/T/T)
Schedule 2A - Call Origination Service
Schedule 2B - Call Termination Service
Schedule 2C - Call Transit Service
Schedule 9 - Charges
Schedule 10 - Billing
Schedule 11 - Dispute Resolution
Schedule 12 - Dictionary

6. Singapore Telecommunications Ltd & I2U Pte Ltd

RIO Agreement Date of Submission
SingTel I2U Main Body (185.70KB)
18 March 2002
Schedule 1 - Physical and Virtual Interconnection
Schedule 1B - Virtual Interconnection for SBOs
Schedule 2 - Origination, Termination and Transit (O/T/T)
Schedule 2A - Call Origination Service
Schedule 2B - Call Termination Service
Schedule 2C - Call Transit Service
Schedule 9 - Charges
Schedule 10 - Billing
Schedule 11 - Dispute Resolution
Schedule 12 - Dictionary

7. Singapore Telecommuications Ltd & SunPage Communications Pte Ltd

RIO Agreement Date of Submission
SingTel Sunpage Main Body (185.59KB)
15 April 2002
Schedule 1 - Physical and Virtual Interconnection
Schedule 1B - Virtual Interconnection for SBOs
Schedule 2 - Origination, Termination and Transit (O/T/T)
Schedule 2A - Call Origination Service
Schedule 2B - Call Termination Service
Schedule 2C - Call Transit Service
Schedule 9 - Charges
Schedule 10 - Billing
Schedule 11 - Dispute Resolution
Schedule 12 - Dictionary

8.Singapore Telecommunications Ltd & Zone Telecom Pte Ltd

RIO Agreement Date of Submission
SingTel Zone Main Body (185.00KB)
25 April 2002
Schedule 1 - Physical and Virtual Interconnection
Schedule 1B - Virtual Interconnection for SBOs
Schedule 2 - Origination, Termination and Transit (O/T/T)
Schedule 2A - Call Origination Service
Schedule 2B - Call Termination Service
Schedule 2C - Call Transit Service
Schedule 9 - Charges
Schedule 10 - Billing
Schedule 11 - Dispute Resolution
Schedule 12 - Dictionary

9. Singapore Telecommunications Ltd & Telcom United (S) Pte Ltd

RIO Agreement Date of Submission
SingTel Telcom United Main Body (145.47KB)
29 July 2003
Schedule 1 - Physical and Virtual Interconnection
Schedule 1B - Virtual Interconnection for SBOs
Schedule 2 - Origination, Termination and Transit (O/T/T)
Schedule 2A - Call Origination Service
Schedule 2B - Call Termination Service
Schedule 2C - Call Transit Service
Schedule 9 - Charges
Schedule 10 - Billing
Schedule 11 - Dispute Resolution
Schedule 12 - Dictionary

10. Singapore Telecommunications Ltd & Connecting Communication & Solutions Pte Ltd

RIO Agreement Date of Submission
SingTel CCS Main Body (145.59KB)
23 December 2003
Schedule 1 - Physical and Virtual Interconnection
Schedule 1B - Virtual Interconnection for SBOs
Schedule 2 - Origination, Termination and Transit (O/T/T)
Schedule 2A - Call Origination Service
Schedule 2B - Call Termination Service
Schedule 2C - Call Transit Service
Schedule 9 - Charges
Schedule 10 - Billing
Schedule 11 - Dispute Resolution
Schedule 12 - Dictionary

11. Singapore Telecommunications Ltd & 1World Telecommunications Pte Ltd

RIO Agreement Date of Submission
SingTel 1World Main Body (146.70KB)
23 July 2004
Schedule 1 - Physical and Virtual Interconnection
Schedule 1B - Virtual Interconnection for SBOs
Schedule 2 - Origination, Termination and Transit (O/T/T)
Schedule 2A - Call Origination Service
Schedule 2B - Call Termination Service
Schedule 2C - Call Transit Service
Schedule 9 - Charges
Schedule 10 - Billing
Schedule 11 - Dispute Resolution
Schedule 12 - Dictionary

12. Singapore Telecommunications Ltd & NTT Singapore Pte Ltd

RIO Agreement Date of Submission
SingTel NTT Main Body (151.98KB)
18 February 2005
Schedule 1 - Physical and Virtual Interconnection
Schedule 1B - Virtual Interconnection for SBOs
Schedule 2 - Origination, Termination and Transit (O/T/T)
Schedule 2A - Call Origination Service
Schedule 2B - Call Termination Service
Schedule 2C - Call Transit Service
Schedule 9 - Charges
Schedule 10 - Billing
Schedule 11 - Dispute Resolution
Schedule 12 - Dictionary

13. Singapore Telecommunications Ltd & Mediaring Ltd

RIO Agreement Date of Submission
SingTel Mediaring Main Body (2.39MB)
25 April 2005
Schedule 1 – Physical and Virtual (Distant) Interconnection
Schedule 1B – Virtual (Distant) Interconnection for SBOs
Schedule 2 – Origination, Termination and Transit (O/T/T)
Schedule 2A – Call Origination Service
Schedule 2B – Call Termination Service
Schedule 2C – Call Transit Service
Schedule 9 - Charges
Schedule 10 - Billing
Schedule 11 - Dispute Resolution
Schedule 12 - Dictionary

14. Singapore Telecommunications Ltd & Tele-Access & Comms. Pte Ltd (Novated to Absolute Telecom Pte Ltd on 17 November 2009)

RIO Agreement Date of Submission
SingTel TeleAccess Main Body (211.42KB)
11 January 2006
Schedule 1 - Physical and Virtual Interconnection
Schedule 1B - Virtual Interconnection for SBOs
Schedule 2 - Origination, Termination and Transit (O/T/T)
Schedule 2A - Call Origination Service
Schedule 2B - Call Termination Service
Schedule 2C - Call Transit Service
Schedule 9 - Charges
Schedule 10 - Billing
Schedule 11 - Dispute Resolution
Schedule 12 - Dictionary

15. Singapore Telecommunications Ltd & Singapore Smart Telecommunications Pte Ltd

RIO Agreement Date of Submission
SingTel SmartTel Main Body (212.29KB)
29 March 2006
Schedule 1 - Physical and Virtual Interconnection
Schedule 1B - Virtual Interconnection for SBOs
Schedule 2 - Origination, Termination and Transit (O/T/T)
Schedule 2A - Call Origination Service
Schedule 2B - Call Termination Service
Schedule 2C - Call Transit Service
Schedule 9 - Charges
Schedule 10 - Billing
Schedule 11 - Dispute Resolution
Schedule 12 - Dictionary

16. Singapore Telecommunications Ltd & First Legend Pte Ltd

RIO Agreement Date of Submission
SingTel FirstLegend Main Body (211.99KB)
7  April 2006
Schedule 1 - Physical and Virtual Interconnection
Schedule 1B - Virtual Interconnection for SBOs
Schedule 2 - Origination, Termination and Transit (O/T/T)
Schedule 2A - Call Origination Service
Schedule 2B - Call Termination Service
Schedule 2C - Call Transit Service
Schedule 9 - Charges
Schedule 10 - Billing
Schedule 11 - Dispute Resolution
Schedule 12 - Dictionary

17. Singapore Telecommunications Ltd & Carriernet Corporation (Singapore) Pte Ltd

RIO Agreement Date of Submission
SingTel Carriernet Main Body (212.11KB)
13 April 2006
Schedule 1 - Physical and Virtual Interconnection
Schedule 1B - Virtual Interconnection for SBOs
Schedule 2 - Origination, Termination and Transit (O/T/T)
Schedule 2A - Call Origination Service
Schedule 2B - Call Termination Service
Schedule 2C - Call Transit Service
Schedule 9 - Charges
Schedule 10 - Billing
Schedule 11 - Dispute Resolution
Schedule 12 - Dictionary

18. Singapore Telecommunications Ltd & Chesterfield Communications Pte Ltd

RIO Agreement Date of Submission
SingTel Chesterfield Main Body (211.57KB)
19 April 2006
Schedule 1 - Physical and Virtual Interconnection
Schedule 1B - Virtual Interconnection for SBOs
Schedule 2 - Origination, Termination and Transit (O/T/T)
Schedule 2A - Call Origination Service
Schedule 2B - Call Termination Service
Schedule 2C - Call Transit Service
Schedule 9 - Charges
Schedule 10 - Billing
Schedule 11 - Dispute Resolution
Schedule 12 - Dictionary

19. Singapore Telecommunications Ltd & Lion Telecom Pte Ltd

RIO Agreement Date of Submission
SingTel Lion Main Body (211.48KB)
7 June 2006
Schedule 1 - Physical and Virtual Interconnection
Schedule 1B - Virtual Interconnection for SBOs
Schedule 2 - Origination, Termination and Transit (O/T/T)
Schedule 2A - Call Origination Service
Schedule 2B - Call Termination Service
Schedule 2C - Call Transit Service
Schedule 9 - Charges
Schedule 10 - Billing
Schedule 11 - Dispute Resolution
Schedule 12 - Dictionary

20. Singapore Telecommunications Ltd & Shinetown Telecom (S) Pte Ltd

RIO Agreement Date of Submission
SingTel Shinetown Main Body (2.34MB)
1 August 2006
Schedule 1 – Physical and Virtual (Distant) Interconnection
Schedule 1B – Virtual (Distant) Interconnection for SBOs
Schedule 2 – Origination, Termination and Transit (O/T/T)
Schedule 2A – Call Origination Service
Schedule 2B – Call Termination Service
Schedule 2C – Call Transit Service
Schedule 9 - Charges
Schedule 10 - Billing
Schedule 11 - Dispute Resolution
Schedule 12 - Dictionary

21. Singapore Telecommunications Ltd & IDT Telecom Asia Pacific Ltd

RIO Agreement Date of Submission
SingTel IDT Main Body (210.04KB)
22 November 2006
Schedule 1 - Physical and Virtual Interconnection
Schedule 1B - Virtual Interconnection for SBOs
Schedule 2 - Origination, Termination and Transit (O/T/T)
Schedule 2A - Call Origination Service
Schedule 2C - Call Transit Service
Schedule 9 - Charges
Schedule 10 - Billing
Schedule 11 - Dispute Resolution
Schedule 12 - Dictionary

22. Singapore Telecommunications Ltd & Redtone Technology Pte Ltd

RIO Agreement Date of Submission
SingTel Redtone Tech Main Body (210.08KB)
14 February 2007
Schedule 1 - Physical and Virtual Interconnection
Schedule 1B - Virtual Interconnection for SBOs
Schedule 2 - Origination, Termination and Transit (O/T/T)
Schedule 2A - Call Origination Service
Schedule 9 - Charges
Schedule 10 - Billing
Schedule 11 - Dispute Resolution
Schedule 12 - Dictionary

23. Singapore Telecommunications Ltd & Teliwave Pte Ltd

RIO Agreement Date of Submission
SingTel Teliwave Main Body (210.66KB)
12 April 2010
Schedule 1 - Physical and Virtual Interconnection
Schedule 1B - Virtual (Distant) Interconnection for SBOs
Schedule 2 - Origination, Termination and Transit (O/T/T)
Schedule 2A - Call Origination Service
Schedule 2B - Call Termination Service
Schedule 2C - Call Transit Service
Schedule 9 - Charges
Schedule 10 - Billing
Schedule 11 - Dispute Resolution
Schedule 12 - Dictionary

LAST UPDATED: 12 MAY 2023