Be aware of scammers impersonating as IMDA officers and report any suspicious calls to the police. Please note that IMDA officers will never call you nor request for your personal information. For scam-related advice, please call the Anti-Scam helpline at 1800-722-6688 or go to www.scamalert.sg.

Earthworks Requirements

Overview

Since 1 June 2019, earthworks contractors were given greater clarity on the requirements they have to comply with for projects which involve earthworks to be carried out in the vicinity of underground telecommunication cables, through the issuance of a standardised set of Earthworks Requirements.

The Earthworks Requirements include a 9-Step Process which needs to be complied with by the earthworks contractors before the commencement of earthworks, and are developed under the framework of IMDA regulations. The Earthworks Requirements were jointly developed by IMDA and the relevant Telcos through an industry consultation together with some major contractors.

These requirements aim to minimise the risk of telecommunication cable cut incidents, which have been a leading cause of telecommunication service disruptions in recent years, and to provide greater clarity for both Telcos and earthworks contractors in terms of the requirements to be adopted.

The industry is to ensure compliance with the following 9-Step Process and the Earthworks Requirements so as to prevent damage to underground telecommunication cables.

Earthworks Requirements

9-Step Process

  • Step 1: Obtain service layout plan from Telco
  • Step 2: Engage Licensed Telecommunication Cable Detection Worker (“TCDW”) to carry out cable detection work
  • Step 3: Submit Notice for Commencement of Earthworks (“NCE”) to Telco
  • Step 4: Conduct Joint Site Meeting
  • Step 5: Obtain Conditional Approval for Digging of Trial Holes from Telco
  • Step 6: Dig Trial Holes to ascertain exact location / route of telecommunication cables
  • Step 7: Conduct Joint Trial Holes Inspection
  • Step 8: Submit Application for Final Approval for Commencement of Earthworks to Telco
  • Step 9: Obtain Final Approval for Commencement of Earthworks from Telco

 

English (with English subtitles) video

Mandarin (with Chinese subtitles) video

English (with Tamil subtitles) video

Mandarin (with Bengali subtitles) video

 

Click on the links below to view the hi-res infographic in your preferred languages to better understand the 9-step process.

Who is this for?

The industry including earthworks contractors and workers (both local and foreign).

Contact

For more information, please contact us at 6377 3800 or email us at info@imda.gov.sg.

Notification of Earthworks

List of telecommunication system licensees to be consulted/notified for earthwork

Contractors can obtain the service layout plans, administration procedures and form for submission of notice of commencement of earthworks from the following telecommunication system licensees.

Contractor Contact details 
Agora Communications Pte Ltd
c/o Mobility Consult Pte Ltd
Call Centre: No.19, #02-02, Tuas Avenue 3
Singapore 639415
Telephone: +65 66926830 (during office hours)         
Email: earthworks@agoracomms.sg
Australia-Singapore Cable (Singapore) Pte Ltd
c/o Mobility Consult Pte Ltd
Call Centre: No.19, #02-02, Tuas Avenue 3
Singapore 639415
Telephone: +65 66926830 (during office hours)         
Email: servicedesk@earthworks.sg
Bluetel Networks Pte Ltd
Network Manager
180 Paya Lebar Road #06-03
Yi Guang Factory Building
Singapore 409032
Tel: 6556-2221
Fax: 6556-2777 
Colt Technology Services Pte Ltd
c/o Mobility Consult Pte Ltd
Call Centre: No.19, #02-02, Tuas Avenue 3
Singapore 639415
Tel: +65 66926830 (during office hours)         
Email: servicedesk@earthworks.sg
Flag Telecom Singapore Pte Ltd
c/o Fibre Wind Projects Pte Ltd
26 Kallang Place
#03-16
Singapore 339157
Tel: 6498-6728
Fax: 6299-5638 
Email: flagplants.fibrewind@gmail.com or Flagplants@fibrewindprojects.com
Global Transit Singapore Pte Ltd
c/o Mobility Consult Pte Ltd
Call Centre: No.19, #02-02, Tuas Avenue 3
Singapore 639415
Tel: +65 66926830 (during office hours)         
Email: servicedesk@earthworks.sg
Google Singapore Pte Ltd
c/o Mobility Consult Pte Ltd
Call Centre: No.19, #02-02, Tuas Avenue 3
Singapore 639415
Telephone: +65 66926830 (during office hours)         
Email: servicedesk@earthworks.sg
Indosat Singapore Pte Ltd
c/o Mobility Consult Pte Ltd
Call Centre: No.19, #02-02, Tuas Avenue 3
Singapore 639415

Telephone: +65 66926830 (during office hours)
Email: servicedesk@earthworks.sg
Keppel Midgard Holdings Pte Ltd
c/o RED Technologies (S) Pte Ltd
100 Lorong 23 Geylang
#09-01 D'Centennial

Singapore 388398
Tel: 6846-7661
Fax: 6746-5449 

Matrix Networks Pte Ltd
c/o Mobility Consult Pte Ltd
Call Centre: No.19, #02-02, Tuas Avenue 3
Singapore 639415
Telephone: +65 66926830 (during office hours)         
Email: servicedesk@earthworks.sg
M1 Ltd f.k.a. MobileOne Ltd
4 Aljunied Ave 1
Singapore 389978
Tel: 6655-5431
Email:plantmaps@m1.com.sg  
NetLink Management Pte Ltd (as Trustee of NetLink Trust)
750E Chai Chee Road

#07-03 ESR BizPark @Chai Chee

Singapore 469005

Email: prpnce-admin@netlinknbn.com
NTT Communications World Networks (S) Pte Ltd
c/o Mobility Consult Pte Ltd
Call Centre: No.19, #02-02, Tuas Avenue 3
Singapore 639415
Telephone: +65 6692 6830 (during office hours)
Email: servicedesk@earthworks.sg
Orange Carriers Singapore Pte Ltd f.k.a. France Telecom Long Distance Singapore Pte Ltd
c/o RED Technologies (S) Pte Ltd
100 Lorong 23 Geylang
#09-01 D'Centennial
Singapore 388398
Tel: 6846-7661
Fax: 6746-5449  
Reach International Telecom (Singapore) Pte Ltd
c/o RED Technologies (S) Pte Ltd
100 Lorong 23 Geylang
#09-01 D'Centennial
Singapore 388398
Tel: 6846-7661
Fax: 6746-5449  
Singapore Telecommunications Limited (Singtel)
375 Tanjong Katong Road, #04-00
Blk 1 Katong Telecommunication
Complex Singapore 437132
Tel: 6921-7389
Email: singtelnce@singtel.earthworks.sg
SPTEL Pte. Ltd.
3 Ang Mo Kio Electronics Park Road, #03-02
Singapore 567714
Tel: 6692-6830
StarHub Ltd / StarHub Cable Vision Ltd
Network Infrastructure & Development
Attn: Administrator for Sale of StarHub Plant Map
67 Ubi Avenue 1
#05-01, StarHub Green
Singapore 408942
Tel: 6825-6100
Fax: 6821-7000
SuperInternet ACCESS Pte Ltd
c/o Mobility Consult Pte Ltd
Call Centre: No.19, #02-02, Tuas Avenue 3
Singapore 639415
Telephone: +65 66926830 (during office hours)         
Email: servicedesk@earthworks.sg 
Super Sea Cable Networks Pte Ltd
c/o Mobility Consult Pte Ltd
Call Centre: No.19, #02-02, Tuas Avenue 3
Singapore 639415
Tel: +65 66926830 (during office hours)
TATA Communications International Pte Ltd
c/o RED Technologies (S) Pte Ltd
100 Lorong 23 Geylang
#09-01 D'Centennial
Singapore 388398
Tel: 6846-7661
Fax: 6746-5449
Telstra Singapore Pte Ltd
c/o RED Technologies (S) Pte Ltd
100 Lorong 23 Geylang
#09-01 D'Centennial
Singapore 388398
Tel: 6846-7661
Fax: 6746-5449
Telekomunikasi Indonesia International Pte Ltd (Telin Singapore)
c/o Mobility Consult Pte Ltd
Call Centre: No.19, #02-02, Tuas Avenue 3
Singapore 639415
Telephone: +65 66926830 (during office hours)         
Email: servicedesk@earthworks.sg
TI Sparkle Singapore Pte Ltd
8 Temasek Boulevard
Suntec Tower Three #20-01A
Singapore 08988
DID: +65 9687 1616
Email: anthony.teo@tisparkle.com
Verizon Communications Singapore Pte Ltd
#16-01, Ocean Financial Center
Collyer Quay Raffles Place
Singapore 049315
Tel: +65 91115126 / 91115320 or 800-852-3333
Email: Singapore.OSP@one.verizon.com
ViewQwest Pte Ltd
c/o Mobility Consult Pte Ltd
Call Centre: No.19, #02-02, Tuas Avenue 3
Singapore 639415
Telephone: +65 66926830 (during office hours)
Email: mic@viewqwest.com
Xenith IG Singapore Pte Ltd
c/o Mobility Consult Pte Ltd
Call Centre: No.19, #02-02, Tuas Avenue 3
Singapore 639415
Telephone: +65 66926830 (during office hours)
Email: servicedesk@earthworks.sg

LAST UPDATED: 25 OCT 2024