Quality of Service (QoS) Standards for NetLink Trust's Fibre Connection Services for the Oct - Dec 2014 Quarter
NetLink Trust's QoS Performance for Installation-Related Service Levels
1. Percentage of Residential End-User Connections Delivered to NetLink Trust's Requesting Licensees in Working Condition
2. Percentage of Non-Residential End-User Connections Delivered to NetLink Trust's Requesting Licensees in Working Condition
NetLink Trust's QoS Performance for Timeframe in the Provisioning of End-User Connection Services
1. Percentage of Residential End-User Connections Provisioned within (i) Three Business Days ("BD") of the Date of the Service Order or (ii) by Request For Activation ("RFA") 1 Date
2. Percentage of Residential End-User Connections Provisioned within (i) Seven Business Days of the Date of the Service Order or (ii) by RFA Date + 4 Business Days
3. Percentage of Non-Residential End-User Connections Provisioned within Four or Eight Calendar Weeks from the Date of the Service Order
1 The RFA date refers to the date requested by Requesting Licensees beyond the service provisioning timeframes stated in the QoS framework despite slots being available within the said period.
2. Percentage of Residential End-User Connections Provisioned within (i) Seven Business Days of the Date of the Service Order or (ii) by RFA Date + 4 Business Days
3. Percentage of Non-Residential End-User Connections Provisioned within Four or Eight Calendar Weeks from the Date of the Service Order
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