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Quality of Service (QoS) Standards for NetLink Trust's Fibre Connection Services for the Jul - Sep 2017 Quarter

NetLink Trust's QoS Performance for Installation-Related Service Levels

1. Percentage of Residential End-User Connections Delivered to NetLink Trust's Requesting Licensees in Working Condition

residential-end-user-connections-jul-sep-2017

2. Percentage of Non-Residential End-User Connections Delivered to NetLink Trust's Requesting Licensees in Working Condition

non-residential-end-user-connections-jul-sep-2017

 

NetLink Trust's QoS Performance for Timeframe in the Provisioning of End-User Connection Services

1. Percentage of Residential End-User Connections Provisioned within (i) Three Business Days ("BD") of the Date of the Service Order or (ii) by Request For Activation ("RFA")1 Date

Percentage of Residential End-User Connections Provisioned within 3 Business Days

2. Percentage of Residential End-User Connections Provisioned within (i) Seven Business Days of the Date of the Service Order or (ii) by RFA Date + 4 Business Days

percentage of residential end-user connections provisioned within 7 business days

3. Percentage of Non-Residential End-User Connections Provisioned within Four or Eight Calendar Weeks from the Date of the Service Order

percentage of nonresidential end-user connections provisioned within 4 or 8 calendar weeks

 


LAST UPDATED: 28 JUN 2024