Be aware of scammers impersonating as IMDA officers and report any suspicious calls to the police. Please note that IMDA officers will never call you nor request for your personal information. For scam-related advice, please call the Anti-Scam helpline at 1800-722-6688 or go to www.scamalert.sg.

Quality of Service (QoS) Standards for NetLink Trust's Fibre Connection Services for the Jul - Sep 2016 Quarter

NetLink Trust's QoS Performance for Installation-Related Service Levels

 

1 . Percentage of Residential End-User Connections Delivered to NetLink Trust's Requesting Licensees in Working Condition

residentialenduser-julsep2016

2. Percentage of Non-Residential End-User Connections Delivered to NetLink Trust's Requesting Licensees in Working Condition

nonresidential-julsep2016

NetLink Trust's QoS Performance for Timeframe in the Provisioning of End-User Connection Services

1. Percentage of Residential End-User Connections Provisioned within (i) Three Business Days ("BD") of the Date of the Service Order or (ii) by Request For Activation ("RFA") 1 Date

residentialenduser-connection-jul-sep-2106

2. Percentage of Residential End-User Connections Provisioned within (i) Seven Business Days of the Date of the Service Order or (ii) by RFA Date + 4 Business Days

residentialenduser-business-connection-jul-sep-2106

3. Percentage of Non-Residential End-User Connections Provisioned within Four or Eight Calendar Weeks from the Date of the Service Order

non-residentialenduser-connection-jul-sep-2106

LAST UPDATED: 28 JUN 2024