Quality of Service (QoS) Standards for NetLink Trust's Fibre Connection Services for the Jul - Sep 2014 Quarter
NetLink Trust's QoS Performance for Installation-Related Service Levels
1. Percentage of Residential End-User Connections Delivered to NetLink Trust's Requesting Licensees in Working Condition
2. Percentage of Non-Residential End-User Connections Delivered to NetLink Trust's Requesting Licensees in Working Condition
NetLink Trust's QoS Performance for Timeframe in the Provisioning of End-User Connection Services
1. Percentage of Residential End-User Connections Provisioned within (i) Three Business Days ("BD") of the Date of the Service Order or (ii) by Request For Activation ("RFA") 1 Date
2. Percentage of Residential End-User Connections Provisioned within (i) Seven Business Days of the Date of the Service Order or (ii) by RFA Date + 4 Business Days
3. Percentage of Non-Residential End-User Connections Provisioned within Four or Eight Calendar Weeks from the Date of the Service Order
2. Percentage of Residential End-User Connections Provisioned within (i) Seven Business Days of the Date of the Service Order or (ii) by RFA Date + 4 Business Days
3. Percentage of Non-Residential End-User Connections Provisioned within Four or Eight Calendar Weeks from the Date of the Service Order
1 The RFA date refers to the date requested by Requesting Licensees beyond the service provisioning timeframes stated in the QoS framework despite slots being available within the said period.
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