Be aware of scammers impersonating as IMDA officers and report any suspicious calls to the police. Please note that IMDA officers will never call you nor request for your personal information. For scam-related advice, please call the Anti-Scam helpline at 1800-722-6688 or go to www.scamalert.sg.

NetLink Trust's Fibre Connection Service QoS Performance for Q2 2022

Quality of Service (QoS) Standards for NetLink Trust's Fibre Connection Services for the Apr – Jun 2022 Quarter

NetLink Trust's QoS Performance for Installation-Related Service Levels

1. Percentage of Residential End-User Connections Delivered to NetLink Trust's Requesting Licensees in Working Condition

Residential End-User Connections Graph Q2 2022

2. Percentage of Non-Residential End-User Connections Delivered to NetLink Trust's Requesting Licensees in Working Condition

Non-Residential End-User Connections Graph Q2 2022

NetLink Trust's QoS Performance for Timeframe in the Provisioning of End-User Connection Services

1. Percentage of Residential Service Orders Fulfilled within (i) Three Business Days of the Date of the Service Order or (ii) by Request For Activation ("RFA") Date for First Fibre Orders

Q2 2022 Residential End-User Connections

When both first and second fibre orders are aggregated together, between April to June 2022, NetLink Trust has fulfilled 99.48% to 99.70% of orders within three business days or RFA date, and 99.85% to 99.93% of orders within seven business days or RFA date + 4 business days.

2. Percentage of Non-Residential Service Orders Fulfilled within Four Calendar Weeks from the Date of the Service Order

Non-Residential End User Connections

NetLink Trust has fulfilled 99.69% to 100% of orders within eight calendar weeks or RFA date + 4 calendar weeks in April to June 2022.

LAST UPDATED: 28 JUN 2024