Basic Telecommunications Services QoS Performance for Q4 2012

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Quality of Service (QoS) Standards for Public Basic Telecommunication Services for the Oct - Dec 2012 Quarter

1. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Residential)

Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Residential)

2. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Business)

Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Business)

3. Fault Repair Time - % of Faults Fixed (Residential)

Fault Repair Time - % of Faults Fixed (Residential)

4. Fault Repair Time - % of Faults Fixed (Business)

Fault Repair Time - % of Faults Fixed (Business)

Note:

1. Figures are rounded up to 2 decimal places.

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