Quality of service - Basic Telecommunication QoS Performance For Q4 2002
April 15, 2003QUALITY OF SERVICE (QOS) STANDARDS FOR PUBLIC BASIC TELECOMMUNICATION SERVICES FOR THE OCT - DEC 2002 QUARTER
1. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer
2. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer
3. Fault Repair Time - % of Faults Fixed
4. Fault Repair Time - % of Faults Fixed
5. Operator Assistance for Local Calls & Directory Assistance - % of Calls Handled within 20 seconds
Notes:
- Figures are rounded up to 2 decimal places.
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