Basic Telecommunication QoS Performance For Q3 2001

Be aware of scammers impersonating as IMDA officers and report any suspicious calls to the police. Please note that IMDA officers will never call you nor request for your personal information. For scam-related advice, please call the ScamShield Helpline at 1799 or go to www.ScamShield.gov.sg.

Quality Of Service (QOS) For Public Basic Telecommunication Services For The Jul - Sep 2001 Quarter

1. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer

Telephone Installation for Residential DELs (within 5 working days or date specified by customer)

2. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer

Telephone Installation for Business DELs (within 5 working days or date specified by customer)

3. Fault Repair Time - % of Faults Fixed

Residential DELs Fault Repair Time

4. Fault Repair Time - % of Faults Fixed

Business DELs Fault Repair Time

5. Operator Assistance for Local Calls & Directory Assistance - % of Calls Handled within 20 seconds

Notes:

1. Figures are rounded up to 2 decimal places.