Be aware of scammers impersonating as IMDA officers and report any suspicious calls to the police. Please note that IMDA officers will never call you nor request for your personal information. For scam-related advice, please call the Anti-Scam helpline at 1800-722-6688 or go to www.scamalert.sg.

  1. Architects of SG's Digital Future
  2. Regulations and Licensing Listing
  3. Dealer and Equipment Registration Framework
  4. Compliance to IMDA Standards
  5. Basic Telecommunication Services
  6. Basic Telecommunications Services QoS Performance for Q2 2015

Basic Telecommunications Services QoS Performance for Q2 2015

Quality of Service (QoS) Standards for Public Basic Telecommunication Services for the Apr - Jun 2015 Quarter

1. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Residential)

Telephone Installation for Residential DELs (within 5 working days or date specified by customer)

2. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Business)

Telephone Installation for Business DELs (within 5 working days or date specified by customer)

3. Fault Repair Time - % of Faults Fixed (Residential)

Residential DELs Fault Repair Time

4. Fault Repair Time - % of Faults Fixed (Business)

Business DELs Fault Repair Time

Note:

1. Figures are rounded up to 2 decimal places.

LAST UPDATED: 19 OCT 2023

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