Quality of Service (QoS) Standards for Public Basic Telecommunication Services for the Jan – Mar 2018 Quarter
1. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Residential)
Results are rounded off to two decimal places. Therefore, a result of “100%” does not necessarily reflect that all DELs were installed within 5 working days or date specified by customers in that month.
2. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Business)
Results are rounded off to two decimal places. Therefore, a result of “100%” does not necessarily reflect that all DELs were installed within 5 working days or date specified by customers in that month.
3. Fault Repair Time - % of Faults Fixed (Residential)
Results are rounded off to two decimal places. Therefore, a result of “100%” does not necessarily reflect that all faults were repaired within 24 hrs or 72 hrs in that month.
4. Fault Repair Time - % of Faults Fixed (Business)
Results are rounded off to two decimal places. Therefore, a result of “100%” does not necessarily reflect that all faults were repaired within 24 hrs or 72 hrs in that month.
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