Quality of Service (QoS) Standards for Public Basic Telecommunication Services for the Jan - Mar 2016 Quarter
1. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Residential)
![1](/-/media/imda/images/content/regulation-licensing-and-consultations/licensing/licences/basictelecom/2016q1/1.jpg)
2. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Business)
![2](/-/media/imda/images/content/regulation-licensing-and-consultations/licensing/licences/basictelecom/2016q1/2.jpg)
3. Fault Repair Time - % of Faults Fixed (Residential)
![3](/-/media/imda/images/content/regulation-licensing-and-consultations/licensing/licences/basictelecom/2016q1/3.jpg)
4. Fault Repair Time - % of Faults Fixed (Business)
![4](/-/media/imda/images/content/regulation-licensing-and-consultations/licensing/licences/basictelecom/2016q1/4.jpg)
Note:
1. Figures are rounded up to 2 decimal places.