Be aware of scammers impersonating as IMDA officers and report any suspicious calls to the police. Please note that IMDA officers will never call you nor request for your personal information. For scam-related advice, please call the ScamShield Helpline at 1799 or go to www.ScamShield.gov.sg.

  1. Architects of SG's Digital Future
  2. Regulations and Licensing Listing
  3. Dealer and Equipment Registration Framework
  4. Compliance to IMDA Standards
  5. Basic Telecommunication Services
  6. Basic Telecommunication QoS Performance for Q1 2002

Basic Telecommunication QoS Performance for Q1 2002

QUALITY OF SERVICE (QOS) STANDARDS FOR PUBLIC BASIC TELECOMMUNICATION SERVICES FOR THE JAN - MAR 2002 QUARTER

June 1, 2002


QUALITY OF SERVICE (QOS) STANDARDS FOR PUBLIC BASIC TELECOMMUNICATION SERVICES FOR THE JAN - MAR 2002 QUARTER



1. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer


Telephone Installation for Residential DELs (within 5 working days or date specified by customer)

2. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer


Telephone Installation for Business DELs (within 5 working days or date specified by customer)

3. Fault Repair Time - % of Faults Fixed


Residential DELs Fault Repair Time

4. Fault Repair Time - % of Faults Fixed


Business DELs Fault Repair Time

5. Operator Assistance for Local Calls & Directory Assistance - % of Calls Handled within 20 seconds


Operator Assistance for Local Calls & Directory Assistance (% of Calls Handled within 20 seconds)

Notes:


1. Figures are rounded up to 2 decimal places.

LAST UPDATED: 19 NOV 2024

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