Explore diverse cases of Telecommunication Systems or Service Licence contraventions, showcasing the importance of compliance with IMDA regulations for fostering a fair, competitive, and robust telecommunication landscape in Singapore.
Cases of contraventions
2021 - 2024
2024
| November 2024 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Australia-Singapore Cable (Singapore) Pte Ltd | Breach of Condition 32.1 of the Facilities-Based Operations Licence (i. Failure to notify IMDA within 5 calendar days from the removal of Key Appointment Holder; and ii. Failure to obtain IMDA’s approval for the changes to the Board of Directors and/or Management at least 1 month before implementation). | Formal Warning |
| October 2024 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| MyRepublic Broadband Pte Ltd | Breach of Condition 32.1 of the Facilities-Based Operations Licence (i. Failure to notify IMDA within 5 calendar days from the removal of Key Appointment Holder; and ii. Failure to obtain IMDA’s approval for the changes to the Board of Directors and/or Management at least 1 month before implementation). | Formal Warning |
| September 2024 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| SuperInternet Access Pte Ltd | Breach of Condition 4.1 of the Facilities-Based Operations Licence (Failure to obtain IMDA’s prior approval before making changes to its Systems and Services). | Warning |
| August 2024 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| KDDI Asia Pacific Pte Ltd | Breach of Condition 31.1 of the Facilities-Based Operations Licence (Failure to obtain IMDA’s approval for the changes to the Board of Directors and/or Management at least 1 month before implementation). | Formal Warning |
| July 2024 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| SkyLab Networks Pte Ltd | Breach of Condition 32.1 of the Facilities-Based Operations Licence (i. Failure to notify IMDA within 5 calendar days from the removal of Key Appointment Holder; and ii. Failure to obtain IMDA’s approval for the changes to the Board of Directors and/or Management at least 1 month before implementation). | Formal Warning |
2023
| October 2023 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Xenith IG Singapore Pte Ltd | Breach of Condition 33.1 of the Facilities-Based Operations Licence (Failure to obtain IMDA’s approval for changes to the Board of Directors and/or Management at least 1 month before implementation). | Formal Warning |
| September 2023 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Singtel Mobile Singapore Pte Ltd | Breach of Condition 13.1 of the Facilities-Based Operations Licence (Failure to obtain IMDA’s prior approval for the use of telecommunication equipment/technology). | Financial Penalty |
| Breach of Condition 37.1 of the Facilities-Based Operations Licence (Failure to provide true, accurate and complete information to IMDA). | ||
| August 2023 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Keppel Midgard Holdings Pte. Ltd. | Breach of Condition 33.1 of the Facilities-Based Operations Licence (Failure to obtain IMDA’s approval for changes to the Board of Directors and/or Management at least 1 month before implementation). | Formal Warning |
| May 2023 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| DID Logic Pte Ltd | Provision of Telecommunication Services Without the Requisite Licence. | Warning |
| DID Logic Pte Ltd | Breach of Condition 9.4 of the Specific Terms and Conditions for IP Telephony Services in Schedule C of the Licence to provide Services-Based Operations (Failure to ensure that its Level ‘6’ Services are only provided to domestic customers (within Singapore) with a Singapore registered and billing address). | Warning |
| February 2023 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Belgacom International Carrier Services Asia Pte Ltd |
Breach of Condition 2.6 of the Facilities-Based Operations Licence (Failure to submit the audited annual gross turnover (“AGTO”) statement within 6 months from end of financial year period). | Warning |
2022
| November 2022 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Singapore Telecommunications Limited |
Breach of Condition 9 of the Facilities-Based Operations Licence (Failure to co-operate with civil/public bodies). | Financial penalty |
| August 2022 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Intrawave Pte Ltd |
Breach of Condition 31.1 of the Facilities-Based Operations Licence (Failure to obtain IMDA’s approval for changes to the Board of Directors and/or Management at least 1 month before implementation). | Formal Warning |
| July 2022 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| BIG International Gateway Pte Ltd |
Breach of Condition 2.4 of the Facilities-Based Operations Licence (Failure to make prompt payments of the annual licence fee) | Cancellation of FBO Facilities-Based Operations Licence |
| Global Transit Singapore Pte Ltd |
Breach of Condition 32.1 of the Facilities-Based Operations Licence (Failure to obtain IMDA’s approval for changes to the Board of Directors and/or Management at least 1 month before implementation). | Formal Warning |
| March 2022 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Encompass Digital Media (Asia) Pte Ltd |
Breach of Condition 32.1 of the Facilities-Based Operations Licence (Failure to obtain IMDA’s approval for changes to the Board of Directors and/or Management at least 1 month before implementation). | Formal Warning |
| January 2022 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| ViewQwest Pte Ltd |
Breach of Condition 4.1 of the Facilities-Based Operations Licence (Failure to obtain IMDA’s prior approval before making changes to its Systems and Services). | Formal Warning |
2021
| October 2021 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| TI Sparkle Singapore Pte Ltd |
Breach of Condition 32.1 of the Facilities-Based Operations Licence (Failure to obtain IMDA’s approval for changes to the Board of Directors and/or Management at least 1 month before implementation). | Formal Warning |
| September 2021 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| BIG International Gateway Pte Ltd |
Breach of Condition 2.4 of the Facilities-Based Operations Licence (Failure to make prompt payment of its annual licence fee) | Financial Penalty |
| May 2021 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Colt Technologies Pte Ltd | Breach of Condition 32.1 of the Facilities-Based Operations Licence (Failure to obtain IMDA’s approval for changes to the Board of Directors and/or Management at least 1 month before implementation) | Formal Warning |
| Speedcast Singapore Pte Ltd |
Breach of Condition 4.1 of the Facilities-Based Operations Licence (Failure to obtain IMDA’s prior approval before making changes to its Systems and Services) | Formal Warning |
| February 2021 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| ISMO Pte Ltd (f.k.a IPS Telecommunication Singapore Pte Ltd) |
Breach of Condition 33.1 of the Facilities-Based Operations Licence (Failure to obtain IMDA’s approval for changes to the Board of Directors and/or Management at least 1 month before implementation). | Formal Warning |
| PGAS Telecommunications International Pte Ltd | Breach of Condition 32.1 of the Facilities-Based Operations Licence (Failure to obtain IMDA’s approval for changes to the Board of Directors and/or Management at least 1 month before implementation). | Formal Warning |
2016 - 2020
2020 | 2019 | 2018 | 2017 | 2016
2020
| December 2020 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| BIG International Gateway (S) Pte Ltd | Breach of Condition 2.4 of the Facilities-Based Operations Licence (Failure to make prompt payment of its annual licence fee). | Financial Penalty |
| Arete M Pte Ltd | Breach of Condition 2.4 of the Facilities-Based Operations Licence (Failure to make prompt payment of its annual licence fee). | Formal Warning |
| August 2020 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Campana Group Pte Ltd | Breach of Condition 32.1 of the Facilities-Based Operations Licence (Failure to obtain IMDA’s approval for changes to the Board of Directors and/or Management at least 1 month before implementation). | Formal Warning |
| July 2020 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| EITC Singapore Pte Ltd | Breach of Condition 33.1 of the Facilities-Based Operations Licence (Failure to obtain IMDA’s approval for changes to the Board of Directors and/or Management at least 1 month before implementation). | Formal Warning |
| April 2020 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Interoute Singapore Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors) | Warning |
| March 2020 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| FLAG Telecom Singapore Pte Ltd | Breach of Condition 32.1 of the Facilities-Based Operations Licence (Failure to obtain IMDA’s approval for changes to the Board of Directors and/or Management at least 1 month before implementation). |
Formal Warning |
| Infobip Mobile Services Pte Ltd | Breach of Condition 24.1(b) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the ownership of shares of the company) | Warning |
| February 2020 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Red One Pte Ltd. | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors) | Warning |
| January 2020 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Arete M Pte Ltd | Breach of Condition 2.7 of the Licence to provide Facilities-Based Operations (Failure to comply with the continuing obligation to submit the annual gross turnover statement). |
Formal Warning |
| Arete M Pte Ltd | Breach of Condition 2.6 of the Licence to provide Facilities-Based Operations (Failure to submit audited annual gross turnover (“AGTO”) statement within 6 months from end of financial year period). |
Formal Warning |
| BBIX Singapore Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors) | Warning |
2019
| December 2019 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Adore Technologies Pte Ltd | Breach of Condition 21.1 of the Facilities-Based Operations Licence (Failure to obtain IMDA’s approval for changes to the Board of Directors and/or Management at least 1 month before implementation). |
Formal Warning |
| CITIC Telecom International CPC (Singapore) Pte Ltd. | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors) | Warning |
| Interoute Singapore Pte Limited | Breach of Condition 2.6 of the Services-Based Operator (Individual) Licence (Failure to submit audited annual gross turnover ("AGTO") statement not later than 6 months after the end of each financial year) | Warning |
| Interoute Singapore Pte Limited | Breach of Condition 2.7 of the Services-Based Operator (Individual) Licence (Failure to submit the audited annual gross turnover statement within the specified timeframe). | Warning |
| November 2019 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Tata Communications International Pte Ltd | Breach of Condition 32.1 of the Facilities-Based Operations Licence (Failure to obtain IMDA’s approval for changes to the Board of Directors and/or Management at least 1 month before implementation). |
Formal Warning |
| Krypton Global Networks Pte Ltd. | Breach of Condition 2.6 of the Services-Based Operator (Individual) Licence (Failure to submit audited annual gross turnover ("AGTO") statement not later than 6 months after the end of each financial year) | Warning |
| NTT Singapore Solutions Pte Limited | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). | Warning |
| October 2019 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Global Telelinks Pte Limited | Breach of Condition 2.6 of the Services-Based Operator (Individual) Licence. (Failure to submit audited annual gross turnover ("AGTO") statement not later than 6 months after the end of each financial year) | Financial Penalty |
| DCSG 7000 AMK Pte Ltd. | Breach of Condition 2.6 of the Services-Based Operator (Individual) Licence. (Failure to submit audited annual gross turnover ("AGTO") statement not later than 6 months after the end of each financial year) | Warning |
| DXC Technology Services Singapore Pte Ltd | Provision of Telecommunication services without a licence | Warning |
| Fixed & Mobile Pte Ltd | Breach of Condition 2.6 of the Services-Based Operator (Individual) Licence. (Failure to submit audited annual gross turnover ("AGTO") statement not later than 6 months after the end of each financial year) | Warning |
| Onestream Networks Singapore Pte Ltd | Breach of Condition 2.6 of the Services-Based Operator (Individual) Licence. (Failure to submit audited annual gross turnover ("AGTO") statement not later than 6 months after the end of each financial year) | Warning |
| Pacific Internet (S) Pte Ltd. | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). | Warning |
| Terrabit Networks Pte Ltd. | Breach of Condition 2.6 of the Services-Based Operator (Individual) Licence. (Failure to submit audited annual gross turnover ("AGTO") statement not later than 6 months after the end of each financial year) | Warning |
| Unnitel Pte Ltd. | Breach of Condition 2.6 of the Services-Based Operator (Individual) Licence. (Failure to submit audited annual gross turnover ("AGTO") statement not later than 6 months after the end of each financial year) | Warning |
| August 2019 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Biznet Networks Singapore Pte Ltd | Breach of Condition 2.6 of the Licence to provide Facilities-Based Operations (Failure to submit audited annual gross turnover (“AGTO”) statement within 6 months from end of financial year period). |
Formal Warning |
| Adore Technologies Pte Ltd |
Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). |
Warning |
| July 2019 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Toolbox Network Pte Ltd | Breach of Condition 2.6 of the Services-Based Operator (Individual) Licence (Failure to submit audited annual gross turnover ("AGTO") statement not later than 6 months after the end of each financial year). |
Warning |
| Shell Eastern Petroleum Pte Ltd |
Breach of Condition 15.1(a) of the Terrestrial Telecommunication Infrastructure Licence (Failure to notify IMDA within five (5) days from any change in the appointment of its Chairman, Board of Directors or Chief Executive Officer) |
Warning |
| June 2019 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Polycom Asia Pacific Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). | Warning |
| Level 3 Communications Singapore Pte Ltd |
Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). |
Warning |
| May 2019 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Arete M Pte Ltd | Breach of Condition 2.6 of the Licence to provide Facilities-Based Operations (Failure to submit audited annual gross turnover (“AGTO”) statement within 6 months from end of financial year period). |
Formal Warning |
| Asia Mediatel Pte Ltd |
Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). |
Warning |
| Ratiodata GMBH (Singapore Branch) |
Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). |
Warning |
| April 2019 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| ICYMI Pte Ltd | ICYMI Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). |
Warning |
| March 2019 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| SMRT Services Pte Ltd | Breach of Condition 32.1 of the Licence to provide Facilities-Based Operations (Failure to obtain IMDA’s approval for changes to board directorship and management arrangements at least 1 month before implementation). |
Formal Warning |
| Vocus Fibre Pty Ltd (Singapore Branch) | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). |
Warning |
| IIJ Global Solutions Singapore Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). |
Warning |
| February 2019 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| PLDT (SG) Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). |
Financial Penalty |
| January 2019 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Interoute Singapore Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). |
Warning |
| Group Enterprise Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). |
Warning |
2018
| December 2018 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| NTT Docomo Asia Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). |
Warning |
| Ensign InfoSecurity (SmartTech) Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). |
Warning |
| November 2018 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Hoiio Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). |
Warning |
| PIP Singapore Trading Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). |
Warning |
| October 2018 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Belgacom International Carrier Services Asia Pte Ltd | Breach of Condition 2.6 of the Licence to provide Facilities-Based Operations (Failure to submit audited annual gross turnover (“AGTO”) statement within 6 months from end of financial year period). |
Formal Warning |
| SAP Asia Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). |
Warning |
| Micro United Telecom Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). Breach of Condition 24.1(b) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the ownership or shares of the company) |
Warning for the breach of Condition 24.1(a) Warning for the breach of Condition 24.1(b) |
| Rignet Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). |
Warning |
| September 2018 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Datapipe Singapore Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). |
Warning |
| August 2018 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| CapRock Communications Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). |
Advisory |
| July 2018 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Telekom Malaysia (S) Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). |
Warning |
| Vanco (Asia Pacific) Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). |
Warning |
| June 2018 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| MyRepublic Limited | Breach of Condition 5.5 of the Specific Terms and Conditions for IP Telephony Services in Schedule C of the Licence to provide Facilities-Based Operations (Failure to ensure that its Level ‘6’ Services are only provided to domestic customers (within Singapore) with a Singapore registered and billing address). | Formal Warning |
| PLDT SG Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). |
Warning |
| PLDT SG Retail Service Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). |
Warning |
| Qwest Singapore Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). |
Advisory |
| Fujitsu Asia Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). |
Warning |
| BBIX Singapore Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). |
Warning |
| May 2018 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Speedcast Singapore Pte Ltd | Breach of Condition 31.1 of the Licence to provide Facilities-Based Operations (Failure to obtain IMDA’s approval for changes to management at least 1 month before implementation). | Formal Warning |
| AAA Network Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). | Warning |
| Mblox Asia Pacific Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). | Warning |
| Ectivise Solutions Pte Ltd | Breach of Condition 24.1(b) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the ownership or shares of the company). | Advisory |
| April 2018 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Experia Events Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). | Warning |
| Nexwave Telecoms Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). | Warning |
| M1 Net Limited | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). | Warning |
| Global Telelinks Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). | Warning |
| Geenet Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). | Warning |
| March 2018 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Mobile Fusion Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). | Formal Warning |
| Thuraya Telecommunications(Singapore Branch) | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). | Formal Warning |
| SP Telecommunications Pte Ltd | Breach of Condition 31.1 of the Licence to provide Facilities-Based Operations (Failure to obtain IMDA’s approval for changes to management at least 1 month before implementation). | Formal Warning |
| Numoni Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). | Warning |
| Masergy Communications UK Limited | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). | Warning |
| Globecomm Asia Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). | Warning |
| Blueberry Telecom Global Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). | Warning |
| Netpluz Asia Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). | Warning |
| February 2018 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Servcorp Marina Pte Ltd (Gosswell Trading Pte Ltd) | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). | Warning |
| Softbank Telecom Singapore Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). | Advisory |
| NGT Networks Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). | Warning |
| Transaction Network Services SG Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). | Warning |
| TT Network Integration Asia Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). | Warning |
2017
| December 2017 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| PGAS Telecommunications International Pte Ltd | Breach of Condition 7.1 of the Licence to provide Services-Based Operations (Failure to obtain IMDA’s approval for establishing telecommunication links outside the Licensee’s premises). | Financial Penalty |
| Telekomunikasi Indonesia International Pte Ltd | Breach of Condition 32.1 of the Licence to provide Facilities-based Operations (Failure to obtain IMDA’s approval for changes to management at least 1 month before implementation). | Formal Warning |
| TE Globe Pte Ltd | Breach of Condition 2.6 of the Licence to provide Facilities-Based Operations (Failure to submit audited gross turnover (“AGTO”) statement within 6 months from end of financial year period). | Formal Warning |
| November 2017 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Google Singapore Pte Ltd | Breach of Condition 32.1 of the Licence to provide Facilities-Based Operations (Failure to obtain IMDA’s approval for changes to management at least 1 month before implementation). | Formal Warning |
| September 2017 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Hoiio Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). | Formal Warning |
| Thiss Technologies Pte Ltd | Breach of Condition 24.1(a) & (b) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors or any change in the ownership or shares of the company). | Formal Warning |
| August 2017 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| HBC Singapore Pte Ltd | Breach of Condition 2.6 of the Licence to provide Facilities-Based Operations (Failure to submit audited annual gross turnover (“AGTO”) statement within 6 months from end of financial year period). | Formal Warning |
| Marketprizm Singapore Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). | Formal Warning |
| Colt Technology Services Singapore Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). | Formal Warning |
| GlobeCast Asia Pte Ltd | Breach of Condition 21.1 of the Licence to provide Facilities-Based Operations (Failure to obtain IMDA’s approval for changes to management at least 1 month before implementation). | Formal Warning |
| AJP Business Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). | Formal Warning |
| Alibaba.com Singapore E-Commerce Private Limited | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). | Formal Warning |
| Cisco International Limited Singapore Branch | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). | Formal Warning |
| Hibernia Atlantic (Singapore) Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). | Formal Warning |
| Giosis Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). | Formal Warning |
| Y5Zone Singapore Pte Ltd | Breach of Condition 24.1(a) & (b) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors or any change in the ownership or shares of the company). | Formal Warning |
| June 2017 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| B-trac International Pte Ltd | Breach of Condition 24.1(a) & (b) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors or any change in the ownership or shares of the company). | Formal Warning |
| Qwest Singapore Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). | Formal Warning |
| PLDT (SG) Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). | Formal Warning |
| May 2017 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Ibasis Singapore Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). | Formal Warning |
| Telenor Global Services Singapore Pte Limited | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). | Formal Warning |
| April 2017 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Global WiFi.com Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). | Formal Warning |
| Intertouch Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). | Formal Warning |
| Fixed & Mobile Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). | Formal Warning |
| CapRock Communications Pte Ltd | Breach of Condition 24.1(a) & (b) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors or any change in the ownership or shares of the company). | Formal Warning |
| Agora Communications Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). | Formal Warning |
| Siemens Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). | Formal Warning |
| Hutchison Global Communications Pte Limited | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). | Formal Warning |
| Guest Tek Singapore Pte Ltd | Breach of Condition 24.1(a) & (b) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). | Formal Warning |
| Citic Telecom International CPC (Singapore) Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). | Formal Warning |
| Deutsche Telekom Asia Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). | Formal Warning |
| February 2017 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Arete M Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). | Formal Warning |
| Telecom Square SG Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). | Formal Warning |
| Mediaring Network Services Pte Limited | Breach of Condition 24.1(a) & (b) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors or any change in the ownership or shares of the company). | Formal Warning |
| Certis CISCO Smart Solutions Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). | Formal Warning |
| January 2017 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| S i2i Limited | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). | Formal Warning |
| Polycom Asia Pacific Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). | Formal Warning |
2016
| November 2016 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Borderless Hub Pte Ltd | Breach of Condition 5.1 of the Services-Based Operator (Individual) Licence by failing to obtain IMDA's prior written approval before providing IP Telephony Services using Level 6 numbers. | Formal Warning |
| Citic Telecom International (SEA) Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). | Formal Warning |
| PGAS Telecommunications International Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). | Formal Warning |
| Softbank Telecom Singapore Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). | Formal Warning |
| BT Singapore Pte Ltd |
Breach of Condition 32.1 of the Licence to provide Facilities-Based Operations (Failure to obtain IMDA’s approval for changes to management at least 1 month before implementation). |
Formal Warning |
| Websatmedia Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). | Formal Warning |
| Centurylink Singapore Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). | Formal Warning |
| ComNet Telecom (Singapore) Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). | Formal Warning |
| October 2016 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Polycom Asia Pacific Pte Ltd |
Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). |
Formal Warning |
| September 2016 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Societe Internationale De Telecommunications Aeronatiques |
Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in the appointment of Board of Directors). |
Formal Warning |
| Sify Technologies (Singapore) Pte Limited |
Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in the appointment of Board of Directors). |
Formal Warning |
| XO International LLC (Singapore Branch) |
Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in the appointment of Board of Directors. |
Formal Warning |
| MyRepublic Limited |
Breach of Condition 32.1 of the Licence to provide Facilities-Based Operations (Failure to obtain IDA’s approval for changes to management at least 1 month before implementation). |
Formal Warning |
| August 2016 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Caprock Communications Pte Ltd |
Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in the appointment of Board of Directors. |
Formal Warning |
| Consistel (Singapore) Pte Ltd | Breach of Conditions 25.1 and 22.1 of the In-Building Terrestrial Telecommunication System Licence (137.17KB) | Financial Penalty |
| July 2016 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| PLDT (SG) Retail Service Pte Ltd |
Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in the appointment of Board of Directors. |
Formal Warning |
| PLDT (SG) Pte Ltd |
Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in the appointment of Board of Directors. |
Formal Warning |
| Level 3 Communications Singapore Pte Ltd |
Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in the appointment of Board of Directors. |
Formal Warning |
| Alibaba.com Singapore E-commerce Pte Ltd |
Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in the appointment of Board of Directors. |
Formal Warning |
| Belgacom International Carrier Services Asia Pte Ltd |
Breach of Condition 2.6 of the Licence to provide Facilities-Based Operations (Failure to submit audited annual gross turnover (“AGTO”) statement within 6 months from end of financial year period). |
Formal Warning |
| June 2016 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Iconz-Webvisions Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in the appointment of Board of Directors. | Formal Warning |
| Bharti International (Singapore) Pte Ltd | Breach of Condition 32.1 of the Licence to provide Facilities-Based Operations (Failure to obtain IDA’s approval for changes to management at least 1 month before implementation). | Formal Warning |
| May 2016 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Equinix Singapore Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in the appointment of Board of Directors). | Formal Warning |
| Consistel Sprint Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in the appointment of Board of Directors). | Formal Warning |
| Intertouch Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in the appointment of Board of Directors). | Formal Warning |
| April 2016 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Pacific Internet (S) Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in the appointment of Board of Directors). | Formal Warning |
| Orange Carriers Singapore Pte Ltd | Breach of Condition 32.1 of the Licence to provide Facilities-Based Operations (Failure to obtain IDA’s approval for changes to management at least 1 month before implementation) | Formal Warning |
| March 2016 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Colt Technology Pte Ltd | Breach of Condition 32.1 of the Licence to provide Facilities-Based Operations (Failure to obtain IDA’s approval for changes to management at least 1 month before implementation) | Formal Warning |
| SMSGuru Pte Ltd | Provision of prepaid Store-and-Retrieve Value-Added Network Services without a licence. | Composition Sum |
| Pacific Synergy Pte Ltd | Breach of Condition 26.1 of the Services-Based Operator (Individual) Licence (Failure to provide true, accurate and complete information to IDA); Breach of Condition 5.1 of the Services-Based Operator (Individual) Licence by failing to obtain IDA's prior written approval before providing bulk SMS Services. |
Financial Penalty Financial Penalty |
| February 2016 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Liberty Wireless Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in the appointment of Board of Directors). | Formal Warning |
| Singapore Smart Telecommunications Pte Ltd | Provision of post-paid International Simple Resale Services without a licence. | Composition Sum |
| January 2016 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Interfone Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in the appointment of Board of Directors). | Formal Warning |
2011 - 2015
2015 | 2014 | 2013 | 2012 | 2011
2015
| December 2015 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| BluOcean Technology Pte Ltd | Provision of prepaid Store-and-Retrieve Value-Added Network Services without a valid licence | Composition Sum |
| November 2015 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Data Register Pte Ltd | Provision of postpaid Store-and-Retrieve Value-Added Network Services without a valid licence | Formal Warning |
| Aquarius Soft Pte Ltd | Provision of postpaid Store-and-Retrieve Value-Added Network Services without a valid licence | Composition Sum |
| Efusion Technology Pte Ltd | Provision of postpaid Store-and-Retrieve Value-Added Network Services without a valid licence | Composition Sum |
| October 2015 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| B_Trac International Pte Ltd | Breach of Condition 24.1(b) of the Services-Based Operator (Individual) Licence - Failure to notify IDA within five days of any change in the shareholding of the company | Formal Warning |
| Infinity Txt Pte Ltd | Provision of postpaid Store-and-Retrieve Value-Added Network Services without a valid licence | Formal Warning |
| Thomson Reuters Corporation Pte Ltd | Provision of Managed Data Network Services without a valid licence | Composition Sum |
| August 2015 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Dimension Data (Singapore) Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in the appointment of Board of Directors | Formal Warning |
| Axon Media LLP | Provision of post-paid Store-and-Retrieve Value-Added Network Services without a licence | Formal Warning |
| Fort Digital Pte Ltd | Provision of prepaid Store-and-Retrieve Value-Added Network Services without a licence | Composition Sum |
| Syniverse Technologies Mobile Solutions (Singapore) Pte Ltd | Promotion of telecommunication services (namely, prepaid Store-and-Retrieve Value-Added Network Services) in Singapore without a valid licence | Composition Sum |
| May 2015 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Hibernia Atlantic (Singapore) Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in the appointment of Board of Directors. | Formal Warning |
| April 2015 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Syniverse Technologies Network Solutions (Singapore) Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in the appointment of Board of Directors. | Formal Warning |
| Zone Telecom Pte Ltd | Breach of Condition 5.1(b) of the Services-Based Operator (Individual) Licence (Failure to seek IDA’s prior written approval before making changes to the system and services as described in Schedule A of its SBO (Individual) Licence. | Formal Warning |
| March 2015 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| BBIX Singapore Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in the appointment of Board of Directors. | Formal Warning |
| Keyring Telecommunications Pte Ltd | Provision of prepaid International Simple Resale Services without a licence | Composition sum |
| February 2015 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Fast Speed Networks Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in ownership, shareholding and management arrangements) | Formal Warning |
| SMB Global Pte Ltd | Provision of post-paid Store-and-retrieve Value Added Network Services without a licence | Formal Warning |
2014
| July 2014 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| V Telecoms Singapore Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in ownership, shareholding and management arrangements) | Formal warning |
| Mblox Asia Pacific Pte Ltd | Provision of post-paid Store-and-retrieve Value Added Network Services without a licence | Formal warning |
| June 2014 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| StarHub Limited | Breach of Conditions 13.2 and 14.1 of the Facilities-Based Operations Licence, with respect to the provision of integrated directories and the exchange of data with other licensees for such purposes. | Financial Penalty |
| May 2014 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| NTT Singapore Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in ownership, shareholding and management arrangements) | Financial Penalty |
| February 2014 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Gogo SMS | Provision of prepaid Store-and-retrieve Value Added Network Services without a licence | Formal warning |
| Chunghwa Telecom Singapore Pte Ltd | Breach of Condition 32.1 of the Licence to provide Facilities-Based Operations (Failure to obtain IDA’s approval for changes to management at least 1 month before implementation) | Warning |
| January 2014 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Microsoft Operations Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in ownership, shareholding and management arrangements) | Formal warning |
2013
| December 2013 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| B-Lead Pte Ltd | Provision of prepaid Store-and-Retrieve Value-Added Network Services without a licence | Composition sum |
| Cable & Wireless Global Pte Ltd | Breach of Condition 2.6 of the Licence to provide Facilities-Based Operations (Failure to submit the audited annual gross turnover statement within the specified timeframe) | Warning |
| OpenNet Pte Ltd | Breach of Condition 7 of the Licence to provide Facilities-Based Operations (149.16KB) | Financial Penalty |
| November 2013 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Telstra Singapore Pte Ltd | Breach of Condition 32.1 of the Licence to provide Facilities-Based Operations (Failure to obtain IDA’s approval for changes to management at least 1 month before implementation) | Warning |
| October 2013 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| ViewQwest Pte Ltd | Breach of Condition 2.6 of the Licence to provide Facilities-Based Operations (Failure to submit the audited annual gross turnover statement within the specified timeframe) | Financial Penalty |
| Australia-Singapore Cable (Singapore) Pte Ltd | Breach of Condition 2.6 of the Licence to provide Facilities-Based Operations (Failure to submit the audited annual gross turnover statement within the specified timeframe) | Financial Penalty |
| September 2013 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Tata Communications International Pte Ltd | Breach of Condition 4.1 of the Licence to provide Facilities-Based Operations (Failure to seek IDA’s approval prior to operation or provision of any system or service not described in the Schedules of the Licence to provide Facilities-Based Operations) | Warning |
| IntraWave Pte Ltd | Breach of Condition 31.1 of the Licence to provide Facilities-Based Operations (Failure to obtain IDA’s approval for changes to management at least 1 month before implementation) | Warning |
| VoiceCom Singapore Pte Ltd | Provision of calling card services without a licence | Formal warning |
| Global Messaging Technology Pte Ltd | Provision of prepaid Store-and-Retrieve Value-Added Network Services without a licence | Composition sum |
| August 2013 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Asia Access Telecom Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in ownership, shareholding and management arrangements | Formal warning |
| Australia-Singapore Cable (Singapore) Pte Ltd | Breach of Condition 32.1 of the Licence to provide Facilities-Based Operations (Failure to obtain IDA’s approval for changes to management at least 1 month before implementation) | Warning |
| June 2013 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| F. E. Access Communications Pte Ltd | a) Breach of Condition 24.1 of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in ownership, shareholding and management arrangements) b) Breach of Condition 32.1 of the Services-Based Operator (Individual) Licence (Failure to obtain IDA’s prior written approval at least 6 months in advance before terminating of Licence) |
Formal Warning |
| Zermatt (S) Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in ownership, shareholding and management arrangements) | Formal Warning |
| Hoiio Pte Ltd | Breach of Condition 17.1 of the Services-Based Operator (Individual) Licence (Failure to ensure resale agency market itself as appointed reseller of the Licensee) | Formal Warning |
| May 2013 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| iCELL Network Pte Ltd | Breach of Condition 32.1 of the Licence to provide Facilities-Based Operations (Failure to obtain IDA’s approval for changes to management at least 1 month before implementation) | Warning |
| April 2013 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Epsilon Telecommunications (US) Pte Ltd | Breach of Conditions 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in ownership, shareholding and management arrangements) | Formal Warning |
| March 2013 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| SingTel Mobile Singapore Pte Ltd | Breach of Condition 4.1 of the Licence to provide Facilities-Based Operations (Failure to seek IDA’s approval prior to operation or provision of any system or service not described in the Schedules of the Licence to provide Facilities-Based Operations) | Warning |
| SP PowerGrid Ltd | Breach of Condition 15.1(a) of the Terrestrial Telecommunication Infrastructure Licence (Failure to notify IDA within five days from any change in ownership, shareholding and management arrangements) | Formal Warning |
| Global Wifi.Com Pte Ltd | Breach of Conditions 24.1(a) & 24.1(b) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in ownership, shareholding and management arrangements | Formal Warning |
| February 2013 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| China Unicom (Singapore) Operations Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in ownership, shareholding and management arrangements) | Formal Warning |
| January 2013 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| CSM Singapore Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in ownership, shareholding and management arrangements) | Formal Warning |
2012
| December 2012 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Intermap Network Services (Singapore) Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in ownership, shareholding and management arrangements) | Formal Warning |
| KVH (Singapore) Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in ownership, shareholding and management arrangements) | Formal Warning |
| Expereo Singapore Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in ownership, shareholding and management arrangements) | Formal Warning |
| October 2012 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| iCell Network Pte Ltd | Breach of Condition 2.6 of the Licence to provide Facilities-Based Operations (Failure to submit the audited annual gross turnover statement within the specified timeframe) | Financial Penalty |
| August 2012 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Australia-Singapore Cable (Singapore) Pte Ltd | Breach of Condition 2.6 of the Licence to provide Facilities-Based Operations (Failure to submit the audited annual gross turnover statement within the specified timeframe) | Warning |
| June 2012 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Voxel Dot Net Pte Ltd | Provision of Managed Data Network Services without a licence | Composition Sum |
| Spokn Communication Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in ownership, shareholding and management arrangements) | Formal warning |
| May 2012 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| NTT Singapore Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in ownership, shareholding and management arrangements) | Formal warning |
| April 2012 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Tridor Pte Ltd | Breach of Condition 2.6 of the Licence to provide Facilities-Based Operations (Failure to submit the audited annual gross turnover statement within the specified timeframe) | Financial penalty |
| March 2012 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Reliance Communication (Singapore) Pte Ltd | Breach of Condition 24.1 (a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in ownership, shareholding and management arrangements) | Formal warning |
| January 2012 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Telstra Singapore Pte Ltd | Failure to fulfil milestone as set out in Schedule D of the Licence to provide Facilities-Based Operations | Warning |
| Yahoo! Southeast Asia Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in ownership, shareholding and management arrangements) | Formal warning |
2011
| December 2011 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Expereo Singapore Pte Ltd | Breach of Condition 24.1(a) of the Services- Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in ownership, shareholding and management arrangements) | Formal warning |
| November 2011 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Sky Voice Pte Ltd | a) Breach of Condition 3.1 of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change or inaccuracy in the information and particulars submitted to IDA) b) Breach of Condition 3.2 of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days the hotline enquiry number for prepaid services) |
Formal warning |
| October 2011 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Sybase (Singapore) Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in the ownership, shareholding and management arrangements) | Formal warning |
| September 2011 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| PacketExchange (Singapore) Pte Ltd | a) Breach of Condition 3.1 of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change or inaccuracy in the information and particulars submitted to IDA) b) Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in the ownership, shareholding and management arrangements) |
Formal warning |
| Telecom New Zealand Singapore Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five working days from any change in ownership, shareholding and management arrangements) | Formal warning |
| August 2011 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| France Telecom Long Distance (Singapore) Pte Ltd | Breach of Condition 2.6 of Licence to Provide Facilities-Based Operations (Failure to submit the audited annual gross turnover statement within the specified timeframe) | Financial Penalty |
| Touchtone Pte Ltd | Breach of Condition 24.1(a) and 24.1 (b) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in ownership, shareholding and management arrangements) | Formal Warning |
| Etrali Singapore Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in ownership, shareholding and management arrangements) | Formal Warning |
| July 2011 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Reach International Telecom (Singapore)Pte Ltd | Breach of Condition 32.1 of Licence to Provide Facilities-Based Operations (Failure to obtain IDA's approval for changes to management at least 1 month before implementation) | Warning |
| Reach Internet Services Pte Ltd | Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five working days from any change in ownership, shareholding and management arrangements) | Warning |
| June 2011 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| KDDI Singapore Pte Ltd | Breach of Condition 32.1 of Licence to Provide Facilities-Based Operations (Failure to obtain IDA's approval for changes to management at least 1 month before implementation) | Financial Penalty |
| May 2011 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| South China Telecom (S) Pte Ltd | Breach of Condition 24.1(a) and 24.1(b)of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in ownership, shareholding and management arrangements) | Formal warning |
| March 2011 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| OpenNet Pte Ltd | Breach of Condition 6.1(a) of Schedule C to OpenNet's Licence to Provide Facilities-Based Operations (Failure to offer Mandated Services on the terms of OpenNet's Interconnection Offer) | Financial Penalty |
| Osinet Communications Pte Ltd | Breach of Condition 26 of the Services-Based Operator (Individual) Licence (Failure to comply with a Provision of Information request from IDA) | Formal warning |
| Packet One (S) Pte Ltd | Failure to comply with the wireless broadband access rollout obligations as set out in Schedule A and Schedule B of the Licence to provide Facilities-Based Operations | Warning |
| February 2011 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| KDDI Singapore Pte Ltd | Breach of Condition 35 of the Licence to provide Facilities-Based Operations (Failure to comply with a Provision of Information request from IDA) | Formal warning |
| January 2011 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Tel.Pacific Singapore Pte Ltd | Breach of Condition 3.2 of the Services-Based Operator (Individual) Licence (Failure to provide IDA with the hotline enquiry number for pre-paid phone card services) | Formal warning |
| PG Communications Pte Ltd | Breach of Condition 32.1 of the Services-Based Operator (Individual) Licence (Failure to seek and obtain IDA's prior written approval at least 3 months in advance for the termination of International Simple Resale (ISR) Services and pre-paid Internet-Based Voice and Data Services) | Formal warning |
2006 - 2010
2010 | 2009 | 2008 | 2007 | 2006
2010
| November 2010 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| iCell Network Pte Ltd | Breach of Condition 2.7 of the Licence to provide Facilities-Based Operations (Failure to comply with the continuing obligation to submit the audited annual gross turnover statement) | Warning |
| September 2010 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| SingTel Mobile Singapore Pte Ltd | Breach of Condition 4 of the Licence to Provide Facilities-Based Operations for the Provision of 3G Mobile Communication Systems and Services and IDA's 13 December 2006 Direction (Failure to provide 3G in-tunnel coverage in the North-South-East-West and Changi Airport MRT Line by IDA's specified deadline) | Financial Penalty |
| M1 Limited | ||
| StarHub Mobile Pte Ltd | ||
| Docomo Intertouch Pte Ltd | Breach of Condition 24.1 (a) of the Services- Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in ownership, shareholding and management arrangements) | Formal Warning |
| Sprint International Communications Singapore Pte Ltd | Breach of Condition 24.1 (a) of the Services- Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in ownership, shareholding and management arrangements) | Formal Warning |
| Nexwave Telecoms Pte Ltd | Breach of Condition 2.6 of the Licence to provide Facilities-Based Operations (Failure to submit the audited annual gross turnover statement within the specified timeframe) | Warning |
| July 2010 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Matrix Networks Pte Ltd | Breach of Condition 2.6 of the Licence to provide Facilities-Based Operations (Failure to submit the audited annual gross turnover statement within the specified timeframe) | Financial Penalty |
| iCELL Networks Pte Ltd | Breach of Condition 2.6 of the Licence to provide Facilities-Based Operations (Failure to submit the audited annual gross turnover statement within the specified timeframe) | Financial Penalty |
| Yahoo! Southeast Asia Pte Ltd | Breach of Condition 24.1 (a) of the Services- Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in ownership, shareholding and management arrangements) | Formal warning |
| Aglow Alicom Pte Ltd | Breach of Condition 6.2 (Schedule B- IP Telephony services) of the Services-Based Operator (Individual) Licence (Failure to ensure provision of particulars of IP Telephony subscribers by its retailer within 2 days of account activation) | Formal warning |
| Sky Voice Pte Ltd | Breach of Condition 6.2 (Schedule B - IP Telephony services) of the Services-Based Operator (Individual) Licence (Failure to ensure provision of particulars of IP Telephony subscribers by its retailer within 2 days of account activation) | Formal warning |
| May 2010 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Spice i2i Ltd | Breach of Condition 24.1 (a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in ownership, shareholding and management arrangements) | Formal Warning |
| April 2010 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Docomo Intertouch Pte Ltd | Breach of Condition 24.1 (a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in ownership, shareholding and management arrangements) | Formal Warning |
| March 2010 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Singapore Smart Telecommunications Pte Ltd | Breach of Condition 6.2 (Schedule B-IP Telephony services) of the Services-Based Operator (Individual) Licence (Failure to ensure provision of particulars of IP Telephony subscribers by its retailer within 2 days of account activation) | Formal Warning |
| BT Singapore Pte Ltd |
Breach of Condition 32 of the Licence to provide Facilities-Based Operations (Failure to seek IDA's written approval at least 1 month in advance for any change in management) Breach of Condition 41 of the Facilities-Based Operations (Failure to seek IDA's written approval at least 6 months in advance for termination of any of the services) |
Formal Warning |
| January 2010 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| NTT Singapore Pte Ltd | Breach of Condition 24.1 (a) of Services-Based Operator (Individual) Licence (Failure to notify IDA within 5 days for any change in ownership, shareholding and management arrangements) | Formal Warning |
2009
| August 2009 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| iCELL Network Pte Ltd | Breach of Condition 2.6 of Licence to Provide Facilities-Based Operations (Failure to submit the audited annual gross turnover statement within the specified timeframe) | Warning |
| June 2009 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Radar Max Pte Ltd | Breach of Condition 32.1 of the Services-Based Operator (SBO)(Individual) Licence (Failure to seek and obtain IDA's prior written approval at least 3 months in advance for the termination of prepaid International Simple Resale Service) | Formal warning |
| May 2009 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| E-Resource 21 Pte Ltd | Breach of Condition 32.1 of the Services-Based Operator (SBO)(Individual) Licence (Failure to seek and obtain IDA's prior written approval at least 3 months in advance for the termination of prepaid local and overseas call-back services) | Formal warning |
| April 2009 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| SMRT Engineering Pte Ltd | Breach of Condition 31.1 of the Licence to Provide Facilities-Based Operations (Failure to obtain IDA's approval for changes to management at least 1 month before implementation) | Warning |
| February 2009 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Chesterfield Communications Pte Ltd | Breach of Condition 5.1 of the Licence as it has failed to obtain IDA's prior written approval for transferring its system of pre-paid calling card service to a new platform | Formal warning |
2008
| November 2008 to December 2008 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Telekomunikasi Indonesia International Pte Ltd | Breach of Condition 32.1 of Licence to Provide Facilities-Based Operations ( Failure to obtain IDA's approval for changes to management at least 1 month before implementation) | Warning |
| Aicent, Inc | Breach of Condition 33 (1) of the Telecommunications Act (Chapter 323) (Failure to obtain licence for provision of telecommunication services within Singapore) | Warning |
| October 2008 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Flag Telecom Singapore Pte Ltd | Breach of Condition 2.6 of Licence to Provide Facilities-Based Operations ( Failure to submit the audited annual gross turnover statement within the specified timeframe) | Financial penalty |
| BT Singapore Pte Ltd | Breach of Condition 2.6 of Licence to Provide Facilities-Based Operations ( Failure to submit the audited annual gross turnover statement within the specified timeframe) | Warning |
| August 2008 to September 2008 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Pacnet Cable (S) Pte Ltd | Breach of Condition 2.6 of Licence to Provide Facilities-Based Operations ( Failure to submit the audited annual gross turnover statement within the specified timeframe) | Financial Penalty |
| June 2008 to July 2008 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Grid Communications Pte Ltd | Breach of Condition 10.2 of the Facilities-Based Operator (FBO) Licence and Telecommunications (Radio-communication) Regulations - Use of frequencies without IDA's approval and causing interference to authorised telecommunication network | Financial Penalty |
| Docomo interTouch Spectrum Pte Ltd | Breach of Condition 2.6 of Licence to Provide Facilities-Based Operations (Failure to submit the audited annual gross turnover statement within the specified timeframe) | Warning |
| Matrix Networks Pte Ltd | Breach of Condition 2.6 of Licence to Provide Facilities-Based Operations (Failure to submit the audited annual gross turnover statement within the specified timeframe) | Warning |
| France Telecom Long Distance (Singapore) Pte Ltd | Breach of Condition 2.6 of Licence to Provide Facilities-Based Operations (Failure to submit the audited annual gross turnover statement within the specified timeframe) | Warning |
| Verizon Communications Singapore Pte Ltd | Breach of Condition 2.6 of Licence to Provide Facilities-Based Operations (Failure to submit the audited annual gross turnover statement within the specified timeframe) | Warning |
| ViewQwest Pte Ltd | Breach of Condition 2.6 of Licence to Provide Facilities-Based Operations (Failure to submit the audited annual gross turnover statement within the specified timeframe) | Warning |
| April 2008 to May 2008 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Pacific Internet Limited | Breach of Conditions 9.6 and 9.7 of the Services-Based Operator (SBO) (Individual)licence (Failure to comply with number portability and directory enquiry services in relation to IP telephony services utilising Level "6") | Formal warning |
| December 2007 to January 2008 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Shinetown Telecom Pte Ltd | Breach of Condition 26.1 of Shinetown Telecom Pte Ltd Services-Based Operator licence (Failure to submit RIO quarterly information for the quarter between July-September 2007) | Financial penalty of $1000 |
| BluDot Communications Pte Ltd | Breach of Condition 26.1 of BluDot Communications Pte Ltd Services-Based Operator licence (Failure to submit RIO quarterly information for the quarter between July-September 2007) | Financial penalty of $1000 |
| France Telecom Long Distance Singapore Pte Ltd | Breach of Condition 35.1 France Telecom Long Distance Singapore Pte Ltd Facilities-Based Operator licence (Failure to submit RIO quarterly information for the quarter between July-September 2007) | Financial penalty of $5000 |
| Verizon Communications Singapore Pte Ltd | Breach of Condition 35.1 of Verizon Communications Singapore Pte Ltd Facilities-Based Operator licence (Failure to submit RIO quarterly information for the quarter between July-September 2007) | Financial penalty of $5000 |
| C2C Singapore Pte Ltd | Breach of Condition 35.1 of C2C Singapore Pte Ltd Facilities-Based Operator licence(Failure to submit RIO quarterly information for the quarter between July-September 2007) | Formal warning |
| Chesterfield Communications Pte Ltd | Breach of Condition 26.1 of Chesterfield Communications Pte Ltd Services-Based Operator licence (Failure to submit RIO quarterly information for the quarter between July-September 2007) | Formal warning |
| First Legend Pte Ltd | Breach of Condition 26.1 of First Legend Pte Ltd Services-Based Operator licence (Failure to submit RIO quarterly information for the quarter between July-September 2007) | Formal warning |
| Mobileone Ltd | Breach of Condition 35.1of MobileOne Ltd Facilities-Based Operator licence (Failure to submit RIO quarterly information for the quarter between July-September 2007) | Formal warning |
| Phoenix Communications Pte Ltd | Breach of Condition 26.1 of Phoenix Communications Pte Ltd Services-Based Operator licence (Failure to submit RIO quarterly information for the quarter between July-September 2007) | Formal warning |
| 1World Telecommunications Pte Ltd | Breach of Condition 26.1 of 1World Telecommunications Pte Ltd Services-Based Operator licence (Failure to submit RIO quarterly information for the quarter between July-September 2007) | Formal warning |
2007
| October 2007 to November 2007 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Cable & Wireless Global Pte Ltd |
Breach of Condition 2.6 of the Licence to Provide Facilities-Based Operations: (Failure to submit the audited annual gross turnover statement within the specified timeframe) |
Formal warning |
| Flag Telecom Singapore Pte Ltd |
Breach of Condition 2.6 of the Licence to Provide Facilities-Based Operations:(Failure to submit the audited annual gross turnover statement within the specified timeframe) |
Formal warning |
| C2C Singapore Pte Ltd |
Breach of Condition 32.1 of the Licence to Provide Facilities-Based Operations: (Failure to obtain IDA's approval for changes to management at least 1 month before implementation) |
Financial penalty |
| August 2007 to September 2007 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| SMF Telecard Services Pte Ltd |
Breach of Condition 32.1 of Services-Based Operator (Individual) Licence: (Failure to seek and obtain IDA's prior written approval at least 6 months in advance for the termination of the licence) |
Formal warning |
| Wahoo International Pte Ltd |
Breach of Condition 32.1 of the Services-Based Operator (Individual) Licence: (Failure to seek and obtain IDA's prior written approval at least 6 months in advance for the termination of the licence) |
Formal warning |
| Belgacom International Carrier Services Asia Pte Ltd |
Breach of Condition 32.1 of the Licence to Provide Facilities-Based Operations: (Failure to obtain IDA's approval for changes to management at least 1 month before implementation) |
Financial penalty |
| Pacific Internet Ltd |
Breach of Condition 24.1 of the Licence to Provide Services-Based Operations: (Failure to obtain IDA's approval for changes to management at least 1 month before implementation) |
Formal warning |
| June 2007 to July 2007 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| C2C Singapore Pte Ltd |
Breach of Condition 2.7 of the Licence to Provide Facilities-Based Operations: (Failure to submit the audited annual gross turnover statement within the specified timeframe) |
Financial penalty |
| April 2007 to May 2007 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| AsiaXL Pte Ltd |
Breach of Condition 26.1 of the Licence to Provide Services-Based Operations: (Failure to provide information when required by IDA) |
Formal warning |
| Carriernet Corporation (Singapore) Pte Ltd |
Breach of Condition 26.1 of the Licence to Provide Services-Based Operations: (Failure to provide information when required by IDA) |
Formal warning |
| Chesterfield Communications Pte Ltd |
Breach of Condition 26.1 of the Licence to Provide Services-Based Operations: (Failure to provide information when required by IDA) |
Formal warning |
| Connecting Communication & Solutions Pte Ltd |
Breach of Condition 26.1 of the Licence to Provide Services-Based Operations: (Failure to provide information when required by IDA) |
Formal warning |
| Global Talk Communications Pte Ltd |
Breach of Condition 26.1 of the Licence to Provide Services-Based Operations: (Failure to provide information when required by IDA) |
Formal warning |
| GlobalRoam Pte Ltd |
Breach of Condition 26.1 of the Licence to Provide Services-Based Operations: (Failure to provide information when required by IDA) |
Formal warning |
| IDT Telecom Asia Pacific Ltd (Singapore Branch) |
Breach of Condition 26.1 of the Licence to Provide Services-Based Operations: (Failure to provide information when required by IDA) |
Formal warning |
| Macquarie Telecom Pte Ltd |
Breach of Condition 26.1 of the Licence to Provide Services-Based Operations: (Failure to provide information when required by IDA) |
Formal warning |
| NWTI (Singapore) Pte Lrd |
Breach of Condition 26.1 of the Licence to Provide Services-Based Operations: (Failure to provide information when required by IDA) |
Formal warning |
| OneTransit Infocom Pte Ltd |
Breach of Condition 35.1 of the Licence to Provide Services-Based Operations: (Failure to provide information when required by IDA) |
Formal warning |
| PLDT (SG) Retail Service Pte Ltd |
Breach of Condition 26.1 of the Licence to Provide Services-Based Operations: (Failure to provide information when required by IDA) |
Formal warning |
| Redtone Technology Pte Ltd |
Breach of Condition 26.1 of the Licence to Provide Services-Based Operations: (Failure to provide information when required by IDA) |
Formal warning |
| Shinetown Telecom (S) Pte Ltd |
Breach of Condition 26.1 of the Licence to Provide Services-Based Operations: (Failure to provide information when required by IDA) |
Formal warning |
| Singapore SMART Telecommunications Pte Ltd |
Breach of Condition 26.1 of the Licence to Provide Services-Based Operations: (Failure to provide information when required by IDA) |
Formal warning |
| Skydio Pte Ltd |
Breach of Condition 26.1 of the Licence to Provide Services-Based Operations: (Failure to provide information when required by IDA) |
Formal warning |
| Vonage Singapore Pte Ltd |
Breach of Condition 26.1 of the Licence to Provide Services-Based Operations: (Failure to provide information when required by IDA) |
Formal warning |
| C2C Singapore Pte Ltd |
Breach of Condition 35.1 of the Licence to Provide Facilities-Based Operations: (Failure to provide information when required by IDA) |
Formal warning |
| Digital Network Access Communication Pte Ltd |
Breach of Condition 31.1 of the Licence to Provide Facilities-Based Operations: (Failure to provide information when required by IDA) |
Formal warning |
| iCell Network Pte Ltd |
Breach of Condition 35.1of the Licence to Provide Facilities-Based Operations: (Failure to provide information when required by IDA) |
Formal warning |
| Indosat Singapore Pte Ltd |
Breach of Condition 35.1 of the Licence to Provide Facilities-Based Operations: (Failure to provide information when required by IDA) |
Formal warning |
| Pacific Internet Corporation Pte Ltd |
Breach of Condition 35.1 of the Licence to Provide Facilities-Based Operations: (Failure to provide information when required by IDA) |
Formal warning |
| Telecom Italia Sparkle Singapore Pte Ltd |
Breach of Condition 35.1 of the Licence to Provide Facilities-Based Operations: (Failure to provide information when required by IDA) |
Formal warning |
| T-Systems Singapore Pte Ltd |
Breach of Condition 35.1 of the Licence to Provide Facilities-Based Operations: (Failure to provide information when required by IDA) |
Formal warning |
| February 2007 to March 2007 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Inter-Touch Spectrum Pte Ltd |
Breach of Condition 31.1 of the Licence to Provide Facilities-Based Operations: (Failure to obtain IDA's approval for changes to management at least 1 month before implementation) |
Formal warning |
2006
| June 2006 to July 2006 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Asia Netcom Singapore Pte Ltd | Breach of Condition 2.6 of the Licence to Provide Facilities-Based Operations: (Failure to submit the audited annual gross turnover statement within the specified timeframe) | Formal warning |
| Starhub Mobile Pte Ltd | Breach of Condition 3.2 of the Specific Terms and Conditions for Pre-paid Public Cellular Mobile Telecommunication Service in Schedule D of the Licence to Provide Facilities-Based Operations: (Failure to ensure that retailers comply with the necessary registration requirements) | Formal warning |
| MobileOne Limited | Breach of Condition 3.2 of the Specific Terms and Conditions for Pre-paid Public Cellular Mobile Telecommunication Service in Schedule C of the Licence to Provide Facilities-Based Operations: (Failure to ensure that retailers comply with the necessary registration requirements) | Formal warning |
| Singapore Telecom Mobile Pte Ltd | Breach of Condition 3.2 of the Specific Terms and Conditions for Pre-paid Public Cellular Mobile Telecommunication Service in Schedule B of the Licence to Provide Facilities-Based Operations: (Failure to ensure that retailers comply with the necessary registration requirement) | Formal warning |
| PLDT (SG) Retail Service Pte Ltd | Breach of Condition 7.3 of the Specific Terms and Conditions for Mobile Virtual Network Operations in Annex 8 of Schedule B of the Services-Based Operator (Individual) Licence: (Failure to ensure that retailers comply with the necessary registration requirements) | Formal warning |
| April 2006 to May 2006 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| TakenSpectrum Infocom International Pte Ltd | Breach of Condition 32.1 of Services-Based Operator (Individual) Licence: Failure to seek and obtain IDA's prior written approval at least 3 months in advance for the termination of pre-paid calling card services | Terminated |
2002 - 2005
2005
| June 2005 to July 2005 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| T-Systems Singapore Pte Ltd | Breach of Condition 32.2 of the Licence to Provide Facilities-Based Operations (Failure to obtain IDA's approval for changes to management at least 1 month before implementation) | Formal warning |
| April 2005 to May 2005 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| SingNet Pte Ltd | Breach of Condition 24.1 of the Services-Based Operator (Individual) Licence to provide Public Internet Access Services (Failure to notify IDA for changes to management at least 1 month before implementation) | Formal warning |
| Singapore Telecom Paging Pte Ltd | Breach of Condition 24.2 of the Licence to Provide Public Radio Paging Services (Failure to obtain IDA's approval for changes to management at least 1 month before implementation) | Formal warning |
| C2C Pte Ltd | Breach of Condition 32.2 of the Licence to provide Facilities-Based Operations (Failure to obtain IDA's approval for changes to management at least 1 month before implementation) | Formal warning |
| February 2005 to March 2005 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Belgacom Asia Pte Ltd | Breach of Condition 32.2 of the Licence to Provide Facilities-Based Operations (Failure to obtain IDA's approval for changes to ownership and shareholding at least 1 month before implementation) | Formal warning |
| Belgacom Asia Pte Ltd | Breach of Condition 32.2 of the Licence to Provide Facilities-Based Operations (Failure to obtain IDA's approval for changes to management at least 1 month before implementation) | Formal warning |
| Rach Pte Ltd | Breach of Condition 5.1 of the Licence to provide the services as described in Schedule A (Failure to obtain IDA's approval before providing Live Audiotex services) | Financial penalty |
2004
| October 2004 to November 2004 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Bluetel Networks Pte Ltd | Breach of Condition 32.2 of the Licence to Provide Facilities-Based Operations (Failure to obtain IDA's approval for any changes to ownership, shareholding and management at least 1 month before implementation) | Formal warning |
| August 2004 to September 2004 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Rediffusion Pte Ltd | Failure to obtain prior written approval before its change of management for its Telecommunication Terrestrial Licence used for Delivery and Transmission of Subscription Nationwide Radio Services | Formal warning |
| June 2004 to July 2004 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Grandtel Communications Pte Ltd | De-activation of the pre-paid calling card services without IDA's prior written approval | Financial penalty |
| KDDI Singapore Pte Ltd | Failure to obtain IDA's approval for any change in ownership, shareholding and management at least 1 month before the implementation | Formal warning |
2003
| October 2003 to November 2003 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| StarHub Cable Vision Ltd | Failure to comply with Condition 36.3 of SCV's Facilities-Based Operator Licence | Formal Warning (issued on 7 November 2003) |
| Reditech Services (S) Pte Ltd (f.k.a. Rediffusion (S) Pte Ltd) |
Failure to obtain prior written approval before the transfer of the Telecommunication Terrestrial Licence used for Delivery and Transmission of Subscription Nationwide Radio Services | Formal Warning |
| August 2003 to September 2003 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Qnity Networks Pte Ltd | De-activation of the pre-paid calling card services without IDA's prior written approval. | Financial penalty |
| SP Telecommunications Pte Ltd | Failure to obtain IDA's prior written approval before implementing changes in its management arrangements. | Formal warning |
| June 2003 to July 2003 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Telix Network Pte Ltd | De-activation of post-paid ISR services without IDA's prior written approval. | Formal Warning |
| GWNnet Pte Ltd | Failure to comply with Condition 6.1 of the Facilities-Based Operator Licence. | Financial penalty (issued on 16 June 2003) |
| Failsafe Corporation (S'pore) Pte Ltd | Failure to comply with Conditions 24.1 and 32.1 of the Services-Based Operator (Individual) Licence. | Financial penalty |
| April 2003 to May 2003 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| GWNnet Pte Ltd | Failure to comply with Condition 6.1 of the Facilities-Based Operator Licence | Formal Warning (issued on 25 April 2003) |
| StarHub Cable Vision Ltd | Failure to comply with Condition 2.1 of Schedule E of SCV's FBO Licence | Financial penalty (Issued on 8 April 2003) |
2002
| June 2002 to July 2002 | ||
|---|---|---|
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Interconnect Technology Pte Ltd | Failed to ensure that resale agencies shall not market themselves as the licensees providing the Services but as appointed resellers. | Financial Penalty |
| March 2002 to May 2002 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Inter-Touch Pte Ltd | Provision and operation of broadband Internet access telecommunication services without a licence. | Financial Penalty |
| January 2001 to February 2002 | ||
| Name of Company |
Type of Contravention |
Enforcement Action Taken |
| Pinnz Networks Pte Ltd | Provision of pre-paid card services without submission of a banker's guarantee. [Note: Pinnz has since submitted its banker's guarantee to IDA on 10 June 2001.] |
Formal Warning |
| Whenever.Net (Singapore) Pte Ltd | De-activation of pre-paid calling card services without IDA's prior approval. | Financial Penalty |
| Circle InfoCom (S) Pte Ltd | De-activation of pre-paid calling card services without IDA's prior approval. | Financial Penalty |
| Easi-Connect Pte Ltd | De-activation of pre-paid calling card services without IDA's prior approval. | Financial Penalty |
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