Customer Service Manager
Description
The Customer Service Manager is responsible for managing overall customer service excellence, developing and reviewing process reviews and innovation frameworks and implementing customer service process review initiatives. He / She is also responsible for managing overall service quality and customer relationship management resources, including manpower, internal assets and external vendors.
Click on any of the Digital Training Areas recommended for this role for more details:
Design
Data and Analytics
Cybersecurity
Digital Marketing
User Experience Design
Technology Strategy & Formulation
Operate analytical tools, enterprise databases and systems to assist data-driven business decisions
Understand cybersecurity threats and apply mitigating measures against unauthorised access, modification, exploitation or damage