User Experience Design Awareness
Application: How will this Digital Training Area be applied in the Logistics Functions?
View coursesWarehouse Operations and Management
- Improve ease of use of warehouse management systems and platforms for efficient warehouse management, manpower planning and scheduling, and improvement of warehouse storage and layout
- Enable ease of use of automated equipment and machinery
Warehouse Operations and Management
- All Job Roles
Transportation Operations and Management
- Improve ease of use of transportation management systems and platforms for efficient fleet and vehicle management, manpower planning and scheduling, and improvement of route management and tracking
- Enable ease of use of route tracking platforms and navigation tools for the end user
Transportation Operations and Management
- Project Engineer
- Project Supervisor
- Depot Supervisor
- Traffic Supervisor
- Dispatch Supervisor
- Hub Operations Supervisor
- Traffic Controller
- Transport Officer
- Line Haul Operations Officer
- Lifting Supervisor
- Rigger
- Signalman
- Traffic Coordinator
- Dispatch Coordinator
- Dispatch Operator
- Transport Operator
- Last Mile Delivery Driver
- Container Driver
Freight Forwarding & Operations
- Improve ease of use of freight forwarding systems and platforms for real-time freight and parcel tracking, monitoring and route management
Freight Forwarding & Operations
- Freight Inspector
- Incoming Quality Inspector
- Brokerage Supervisor
- Freight Supervisor
- Freight Officer
- Incoming Quality Coordinator
- Tally Assistant
- Permit Coordinator
- Shipping Coordinator
- Custom Clearance Coordinator
- Import Export Administrative Assistant
- Shipping Assistant
Sales & Customer Service
- Improve ease of use of customer relationship management systems to enhance development of new business, enable a view of the sales pipeline and regional relationships, and develop sales strategies
- Provide intuitive and user-friendly view on customer satisfaction metrics
- Provide intuitive and user-friendly view on call centre employee metrics
Sales & Customer Service
- Customer Service Officer
- Service Quality Analyst
- Order Fulfilment Coordinator
- Sales Operations Management Coordinator
- Customer Service Coordinator
- Order Fulfilment Assistant
- Sales Operations Management Assistant
- Customer Service Assistant
Logistics Solutioning & Programme Management
- Enable the design of end-to-end and innovative logistics solutions for customers (e.g., navigation platforms for last mile delivery drivers)
- Enable the development of logistics processes and operating procedures
Logistics Solutioning & Programme Management
- Logistics Solutions Analyst
Logistics Process Improvement & Information System
- Enable the design and solutioning of IT business systems
- Enable the ease of use of technology solutions and automation with a view of all end users to increase uptake and obtain buy-in
Logistics Process Improvement & Information System
- Logistics Data Management Coordinator
- Logistics Data Entry Coordinator