Be aware of scammers impersonating as IMDA officers and report any suspicious calls to the police. Please note that IMDA officers will never call you nor request for your personal information. For scam-related advice, please call the Anti-Scam helpline at 1800-722-6688 or go to www.scamalert.sg.

  1. Architects of SG's Digital Future
  2. User & Set up Guides
  3. Mobile and Broadband

Mobile and Broadband

To help consumers understand the issues relating to their use of mobile and broadband services, the IMDA has compiled a series of Mobile & Broadband Advice on topics ranging from latency and throughput, to usage issues such as learning to get more from your broadband connection, the benefits of higher bandwidth, and how to go safe online. Check out these resources to learn more about optimising your wireless experience with Wireless@SG.

IMconnected

IMconnected is a mobile application that improves mobile broadband user experience by collecting and assessing anonymised mobile phone data points such as broadband speed, latency and coverage on mobile cellular networks including 3G and 4G, as well as on Wi-Fi networks.

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Learn more about issues relating to latency

Latency is defined as the time taken for a data packet to travel from one point to another and back. In applications which require real-time communications, high latency slows down the communications and may result in quality degradation.

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Throughput

Throughput refers to the amount of data that is successfully transferred from one point of the network to another over a specified period of time. It is usually expressed as kilobits or megabits per second (kbps or Mbps).

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How to Get More from Your Broadband Connection

Not having sufficient memory to run the operating system and active applications, an underpowered processor or an outdated browser are just some possible reasons why users may experience below par broadband performance.

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Choosing the Right Broadband Plan

IMDA recognises the challenges consumers face in selecting the right broadband plan. With over a dozen broadband Internet plans offering a wide spectrum of prices and speeds, consumers may find it a challenge to choose the right plan.

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Benefits of Higher Bandwidth

Wireless@SG is a great option to help achieve a higher bandwidth. Having a higher bandwidth means you will be able to achieve a higher data transfer rate which in turn leads to shorter download times.

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Mobile Phone Base Stations and RF Radiation

IMDA works closely with the National Environment Agency (NEA), the national authority for radiation protection, to ensure that RF radiation safety requirements from mobile phone base stations are met.

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