User Experience Design Advocacy
Application: How will this Digital Training Area be applied in the Logistics Functions?
View coursesWarehouse Operations and Management
- Improve ease of use of warehouse management systems and platforms for efficient warehouse management, manpower planning and scheduling, and improvement of warehouse storage and layout
- Enable ease of use of automated equipment and machinery
Warehouse Operations and Management
- Nil
Transportation Operations and Management
- Improve ease of use of transportation management systems and platforms for efficient fleet and vehicle management, manpower planning and scheduling, and improvement of route management and tracking
- Enable ease of use of route tracking platforms and navigation tools for the end user
Transportation Operations and Management
- Project Manager
- Transportation Operations Manager
Freight Forwarding & Operations
- Improve ease of use of freight forwarding systems and platforms for real-time freight and parcel tracking, monitoring and route management
Freight Forwarding & Operations
- Import Export Manager
- Freight Allocation Manager
- Freight Shipping Manager
- Freight Documentation Manager
- Freight Pricing Manager
Sales & Customer Service
- Improve ease of use of customer relationship management systems to enhance development of new business, enable a view of the sales pipeline and regional relationships, and develop sales strategies
- Provide intuitive and user-friendly view on customer satisfaction metrics
- Provide intuitive and user-friendly view on call centre employee metrics
Sales & Customer Service
- Business Development Director
- Country Route Development Director
- Trade Lane Director
- Freight Trade Director
Logistics Solutioning & Programme Management
- Enable the design of end-to-end and innovative logistics solutions for customers (e.g., navigation platforms for last mile delivery drivers)
- Enable the development of logistics processes and operating procedures
Logistics Solutioning & Programme Management
- Logistics Solutions & Implementation Director
- Tailored Supply Chain Director
- Channel Operations Director
Logistics Process Improvement & Information System
- Enable the design and solutioning of IT business systems
- Enable the ease of use of technology solutions and automation with a view of all end users to increase uptake and obtain buy-in
Logistics Process Improvement & Information System
- Logistics Innovation & Process Improvement Manager
- Customer & Logistics Systems Manager
- IT Business Solutions Manager
- Digital Services Manager