Help us serve you better by:
Ensuring your application forms are duly completed with the necessary supporting documents and information.
Providing accurate, clear and complete information and documents to help IMDA address your feedback with our licensees.
Being civil, honest and professional in your dealings with us. Please understand that we will not respond to any person who is abusive, offensive or threatening in language or behaviour.
IMDA strives to meet the following service standards:
| Service channels | Service standards |
|---|---|
| Counter Channels | Visits are strictly for media classification services and on an appointment basis only. To book an appointment, please email IMDA at customer_services@imda.gov.sg. Please be punctual. |
| IMDA Hotlines | We may experience high call volumes during peak days (e.g. Mondays). We seek your understanding if you have difficulty getting through to speak to our officers. You can contact us at our hotline: 1800 837 9979. |
| Emails | We will reply to general enquiries within 3 working days. However, we may need more time to respond to you, depending on the nature and complexity of the issues that you have raised. Please email your queries to info@imda.gov.sg. |
| Faxes | We will reply to general enquiries within 14 working days. However, we may need more time to respond to you, depending on the nature and complexity of the issues that you have raised. |
| Mail Correspondences | We will reply to general enquiries within 14 working days. However, we may need more time to respond to you, depending on the nature and complexity of the issues that you have raised. |
For processing Certificates and Licenses:
|
Services |
Processing Time |
|---|---|
|
Services Radio-communication |
Processing Time Within 10 working days for 90% of applications |
|
Services |
Processing Time |
|---|---|
|
Services Arts Entertainment Licence |
Processing Time Within 20 working days for 90% of applications *To allow sufficient time for processing, applicants are required to submit their applications in accordance to the submission guidelines (66.85KB). |
|
Services |
Processing Time |
|---|---|
|
Services Classification of Arts Entertainment in Public Entertainment Licensed Establishments or Events |
Processing Time Within 20 working days for 90% of applications *To allow sufficient time for processing, public entertainment licensees are required to submit their applications in accordance to the submission guidelines (510.66KB). |
|
Services |
Processing Time |
|---|---|
|
Services Classification of Films for Distribution |
Processing Time Within 30 working days for 90% of applications meant for distribution *Applicants should ensure that their applications meet the requirements set out in the Film Submission Guidelines (773.51KB). Should there be any content concerns, IMDA may require more time to review and we seek your understanding on this. IMDA will keep you posted on the progress of your application.
|
|
Services |
Processing Time |
|---|---|
|
Services Classification of Films |
Processing Time Within 10 working days for 90% of applications meant for theatrical release * Applicants should ensure that their applications meet the requirements set out in the Film Submission Guidelines (773.51KB). Should there be any content concerns, IMDA may require more time to review and we seek your understanding on this. IMDA will keep you posted on the progress of your application.
|
|
Services |
Processing Time |
|---|---|
|
Services Classification of |
Processing Time 1) Within 5 working days for video game titles submitted for classification under Premium service* for 90% of applications *Applicants should ensure that their applications meet the requirements set out in the Video Games Submission Guidelines (759.32KB).
|
|
Services |
Processing Time |
|---|---|
|
Services Dealer's License |
Processing Time Within 2 working days for 90% of applications submitted through LicenceOne, on-line application system.
|
|
Services |
Processing Time |
|---|---|
|
Services Equipment Registration |
Processing Time Within 10 working days for 90% of applications. |
|
Services |
Processing Time |
|---|---|
|
Services Exhibition of Telecommunication |
Processing Time Within 14 working days for 90% of applications. |
|
Services |
Processing Time |
|---|---|
|
Services Exhibition of Telecommunication |
Processing Time Within 7 working days for 90% of applications. |
|
Services |
Processing Time |
|---|---|
|
Services Express Letter Services Licence |
Processing Time Within 10 working days for 90% of applications. |
|
Services |
Processing Time |
|---|---|
|
Services Facilities-Based Operator Licence |
Processing Time Within 4 weeks for 90% of applications. |
|
Services |
Processing Time |
|---|---|
|
Services Film Distribution |
Processing Time
|
|
Services |
Processing Time |
|---|---|
|
Services Imported Publications Application |
Processing Time 1) Within 3 working days for applications for Imported Magazines for 90% of applications2) Within 20 working days for applications for Imported Books, Comics and Other Publications for 90% of applications Should there be any content concerns, IMDA may require more time to review and we seek your understanding in this. IMDA will keep you posted on the progress of your application. |
|
Services |
Processing Time |
|---|---|
|
Services In-building Terrestrial |
Processing Time Within 4 weeks for 90% of applications. |
|
Services |
Processing Time |
|---|---|
|
Services Internal Wiring Contractor License |
Processing Time Within 2 working days for 90% of applications submitted through LicenceOne, on-line application system. |
|
Services |
Processing Time |
|---|---|
|
Services Internal Wiring Installer License |
Processing Time Within 7 working days for 90% of applications. |
|
Services |
Processing Time |
|---|---|
|
Services Internet Service Provider (ISP) Registration |
Processing Time
|
|
Services |
Processing Time |
|---|---|
|
Services Issuing of Ship |
Processing Time Within 7 working days for 90% of applications. |
|
Services |
Processing Time |
|---|---|
|
Services Local Broadcast Licencing |
Processing Time
|
|
Services |
Processing Time |
|---|---|
|
Services Marine Licences (Inmarsat Land Mobile, Ship Station & Other Licences) |
Processing Time Within 7 working days for 90% of applications. |
|
Services |
Processing Time |
|---|---|
|
Services New TV Channels and Radio Stations |
Processing Time Within 20 working days upon receipt of all information required. |
|
Services |
Processing Time |
|---|---|
|
Services Newspaper Permit |
Processing Time
|
|
Services |
Processing Time |
|---|---|
|
Services Printing Press Licence |
Processing Time
|
|
Services |
Processing Time |
|---|---|
|
Services Satellite Downlink Licence |
Processing Time Within 3 weeks for 90% of applications. |
|
Services |
Processing Time |
|---|---|
|
Services Services-Based Operator (Class) Licence |
Processing Time Within 1 working day for 100% applications submitted through LicenceOne, on-line application system. |
|
Services |
Processing Time |
|---|---|
|
Services Services-Based Operator (Individual) Licence |
Processing Time Within 14 working days for 90% of applications. |
|
Services |
Processing Time |
|---|---|
|
Services Subscription International |
Processing Time
|
|
Services |
Processing Time |
|---|---|
|
Services Telecom Cable Detection |
Processing Time Within 7 working days for 90% of applications. |
|
Services |
Processing Time |
|---|---|
|
Services TV-Receive Only (TVRO) Licence |
Processing Time
|
|
Services |
Processing Time |
|---|---|
|
Services Use of Temporary Frequency |
Processing Time Within 14 working days for 90% of applications. |
|
Services |
Processing Time |
|---|---|
|
Services VSAT Licence |
Processing Time Within 3 weeks for 90% of applications. |
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