Infocomm Media Development Authority (IMDA)
Visits to the IMDA for media classification services and any request to meet our officers are strictly BY APPOINTMENT ONLY. You can call 6377 3800 or email INFO@imda.gov.sg to make an appointment. Please use our online services for submissions.
We encourage all industry customers to visit our website for the latest updates.
NOTE: For feedback on issues with service providers that are contractual in nature, such as billing, we strongly encourage end users to liaise directly with their service provider to resolve any issues or concerns related to their services, as service providers are better equipped to assist their subscribers with such matters. Alternatively, you may wish to consider bringing the dispute to CASE, the Small Claims Tribunal or the Alternative Dispute Resolution (ADR) Scheme set up by IMDA, where mediators will try to help resolve the dispute. For more information on the ADR Scheme and eligibility, please refer to our Alternative Dispute Resolution (ADR) Scheme page. Please be informed that if your dispute is contract-related, these can only be addressed via the dispute resolution options mentioned. The IMDA contact centre will not be able to assist.
Contact Us
[strong]Address:[/strong][br/]10 Pasir Panjang Road #03-01[br/]Mapletree Business City[br/]Singapore 117438
[strong]Our operating hours are:[/strong][br/]Monday to Thursday, 8.30am to 6pm[br/]Friday, 8.30am to 5.30pm[br/](except public holidays)
| Contact Us | |
|---|---|
| IMDA Contact Centre |
6377 3800 | info@imda.gov.sg |
| Quality Service Manager |
Contact us | qsm@imda.gov.sg |
| Customer Service Hotline (For Licensing & Classification Matters) |
Contact us | info@imda.gov.sg |
| Customer Service (For Media Classification Submissions) Monday to Friday, 8.30am to 5.30pm, by appointment only (except public holidays) |
10 Pasir Panjang Road #03-01 Mapletree Business City Singapore 117438 |
| Whistle Blowing Channels |
Details |
Please note that under the Public Sector (Governance) Act, your data may be shared between public agencies so as to support better service delivery and to resolve your issue(s). We will not share your personal data with non-Government entities, except where such entities have been authorised to carry out specific Government services, or when we have sought your consent to do so.
Kindly note that airtime charges apply for mobile calls to 1800 service lines and calls are free of charge only if made from regular land lines.
China Office
[strong]Address:[/strong][br/]Singapore Centre Beijing[br/]Unit 3101 Tower 1 China World Trade Center[br/]No. 1 Jianguomenwai Avenue[br/]Beijing, 100004, PR China[br/]Tel: +86 10 6505 9393
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